Market Brief
Vonage has partnered with Epic to integrate its Branded Calling technology into Epic's Hello World communications platform, letting healthcare providers display verified names, logos and call reasons on patients' phones before they answer calls.
Containment is dead: Five takeaways from the AI ROI in Contact Center Summit Every vendor event has a center of gravity, and at theCUBE Research's AI ROI in Contact Center Summit, it wasn't a product. It was a metric this industry is finally ready to abandon.
The prepackaged stack combines Mavenir's orchestration, agent and token-metering tools with Neysa's AI cloud infrastructure to help operators keep AI costs and data in-region.
The independent AA-WER Streaming Index placed Alebex's transcription model ahead of speech systems from Google, Microsoft, Nvidia and Amazon.
Platform delivers 100% interaction capture, automated workflows and access to operational insights in UCaaS and CCaaS environments Eventide Communications announced the launch of ImpactCX, its unified communications intelligence platform for contact centers and employee…
The Brazilian financial firm used automation to expand contact and negotiation capacity without adding call-center headcount, amid nearly 84 million delinquent consumers tracked by Serasa in August.
The release adds AI-driven analysis in 13+ languages, segment-level auditing and self-service survey tools for contact center and CX teams.
At Finnosummit 2026, Grupo Coppel's retail banking director said institutions must keep human intervention in resolutions where automation could compromise security or customer experience.
Liberty Global agreed a three-year deal with conversational AI platform Sierra to rollout its technology across the group’s operating companies, as it looks to accelerate the use of AI.
The new Okta Partner Accelerator, launching in early 2027, adds distinct partner tracks and incentives and aims to shift the majority of services delivery to partners.
John Constantino, three weeks into the role, says partners can boost profitability by cross-selling AI, SMB and wireline offerings across Verizon's portfolio.
Provisional Measure 1.394/2026, signed by President Lula, directs Anatel to send blocking orders to ISPs and carriers as part of a nationwide ban on online betting platforms.
Justice Cristiano Zanin is weighing a request from the Green Party and the CNTE teachers' union to require carriers to keep mobile internet access open after data caps run out during the election period.
| UCaaS | RingCentral $76.16 (-4.59%); 8x8 $2.30 (+0.88%); Zoom $89.71 (-0.71%) |
| CCaaS | Five9 $35.77 (-2.43%); NICE $112.81 (-0.72%) |
| Platform | Twilio $275.80 (-7.96%); Cisco $106.70 (-0.25%); Microsoft $516.17 (+3.66%) |
| IDT | IDT Corporation $67.46 (-0.43%) |
| Index | Nasdaq 27,068.72 (+0.48%) |
| Movers | RingCentral -4.6%, Twilio -8.0%, Microsoft +3.7% — figures reflect Friday's close as US markets are closed for the weekend. |