Market Brief
Salesforce will take its Agentforce Contact Center CCaaS platform global next month, expanding from the U.S. and Canada into the U.K., EU, Australia and New Zealand while adding native workforce management, replacing the patchwork many customers built on top of Service Cloud.
Shares of customer engagement platform Twilio (NYSE:TWLO) fell 7.6% in the afternoon session after HSBC downgraded the stock from Hold to Reduce.
New product innovations, live demos and insights from leaders at OpenAI, Microsoft, SAP, IKEA, HealthEquity and more will take center stage at Parloa's flagship AI + CX event Parloa, the leading agentic CX company for enterprise customer service, announced new details for WAVE…
Platform delivers 100% interaction capture, automated workflows and access to operational insights in UCaaS and CCaaS environments Eventide Communications announced the launch of ImpactCX, its unified communications intelligence platform for contact centers and employee…
Currently live in the U.S. and Canada, it expands to the U.K. and EU in October, then Australia and New Zealand in November.
John Constantino, three weeks into the role, says partners can grow profitability by selling across Verizon's full portfolio amid a rebounding wireline business.
The agency is awaiting its legal department's opinion and has proposed acting as a bridge between telecom operators and tax authorities ahead of the 2027 transition.
| UCaaS | Fri close: RingCentral $76.16 (-4.59%), 8x8 $2.30 (+0.88%), Zoom $89.71 (-0.71%) |
| CCaaS | Fri close: Five9 $35.77 (-2.43%), NICE $112.81 (-0.72%) |
| Platform | Fri close: Twilio $275.80 (-7.96%), Cisco $106.70 (-0.25%), Microsoft $516.17 (+3.66%) |
| IDT | Fri close: IDT Corporation $67.46 (-0.43%) |
| Index | Fri close: Nasdaq 27,068.72 (+0.48%) |
| Movers | US markets closed for the weekend; figures reflect Friday's close. Notable moves: Twilio -8.0% after an HSBC downgrade citing uncertainty over Meta's Muse AI agent capturing communications revenue; RingCentral -4.6%; Microsoft +3.7% on Copilot expansion. |