Market Brief
McDonald's has begun rolling out an AI-powered voice ordering system, nicknamed Archy, across its US drive-thru lanes that takes orders in both English and Spanish, as the fast-food chain leans on automation to offset weaker consumer spending.
Shares of customer engagement platform Twilio (NYSE:TWLO) fell 7.6% in the afternoon session after HSBC downgraded the stock from Hold to Reduce.
The update details AI features in RingCentral's RingCX aimed at cutting long wrap-up times, inconsistent answers and missed coaching moments.
ElevenLabs' voice AI powers first-line phone support for Klarna's 35 million US customers, plus Deutsche Telekom, Cisco and Adobe.
Google introduced Gemini 3.8 TTS and Gemini 3.8 Flash-Lite TTS on Sept. 23 as its most capable audio models to date.
Platform delivers 100% interaction capture, automated workflows and access to operational insights in UCaaS and CCaaS environments Eventide Communications announced the launch of ImpactCX, its unified communications intelligence platform for contact centers and employee…
At a Dreamforce 2026 media roundtable, Dr. Martens' Chief Technology and AI Officer Graham Calder described rebuilding the brand's customer care operations from the ground up.
Yeastar today announced the official launch of NovoOne, an AI-native, carrier-grade communications platform for MSPs, ITSPs, telecom resellers and carriers managing large and growing user bases.
Jatheon introduced Content Policy, an archive feature that detects and removes WhatsApp messages violating an organization’s communication rules. Content Policy is designed for compliance, legal, IT, and records and information governance teams in regulated organizations.
| UCaaS | RingCentral $76.16 (-4.59%), 8x8 $2.30 (+0.88%), Zoom $89.71 (-0.71%) |
| CCaaS | Five9 $35.77 (-2.43%), NICE $112.81 (-0.72%) |
| Platform | Twilio $275.80 (-7.96%), Cisco $106.70 (-0.25%), Microsoft $516.17 (+3.66%) |
| IDT | IDT Corporation $67.46 (-0.43%) |
| Index | Nasdaq 27,068.72 (+0.48%) |
| Movers | Figures unchanged from Friday's close carried into Monday's pre-market. Twilio remains down roughly 8% following Friday's HSBC downgrade over Meta's Muse AI agent; RingCentral off 4.6%; Microsoft up 3.7% on Copilot expansion. |