Market Brief
CallTower, a global cloud communications and customer experience provider, has completed its acquisition of Momentum Telecom's voice and collaboration business, adding more than 3,500 customers and over 250 employees to its platform.
Deal adds more than 3,500 customers and over 250 employees, expanding CallTower's products, leadership and expertise.
The Dutch energy supplier, serving roughly 2.5 million customers, replaced unsupported legacy on-premises voice and iAdvize live chat systems that were blocking AI capabilities.
Compare the best AI-powered customer service platforms by pricing, action depth, and guardrails, with a ranked shortlist for enterprise buyers. The post 10 Best Agentic AI Customer Service Platforms, Compared appeared first on Nextiva Blog.
Microsoft is shifting eligible Microsoft 365 Copilot Business licenses to usage-based pricing while adding new capabilities, per global channel chief Nicole Dezen.
A $300M tender offer co-led by Wellington and T. Rowe Price let employees cash out vested equity at the new valuation, up from $11B in February.
Anatel completed unification of local call areas by area code in June; industry group TIP reports rising demand for voice, number portability and corporate telephony services.
Creditors of Tahto, the CX/BPO subsidiary of bankrupt Brazilian operator Oi, approved the restructuring plan and its amendment at a general meeting this week.
Insurer replaced sample-based quality monitoring with automated analysis of 100% of customer conversations within 60 days, protecting approximately BRL 1 million in revenue.
The multi-agent architecture platform aims to unify disconnected AI, content and channel systems into one CX delivery stack for enterprises.
Round led by industrial manufacturing giant International Paper brings Relay's total funding raised to more than $90M.
DNSFilter, a global leader in AI-powered protective DNS and content filtering, has announced the expansion of its channel partner program.
La Agencia Nacional de Telecomunicaciones de Brasil (Anatel) abrió dos consultas públicas para definir las condiciones técnicas bajo las cuales podrán operar redes Wi-Fi exteriores en la banda de 6 GHz.
| UCaaS | RingCentral: $74.70 (+0.36%); 8x8: $2.25 (+3.69%); Zoom: $90.77 (+2.73%) |
| CCaaS | Five9: $34.01 (flat); NICE: $111.27 (+4.18%) |
| Platform | Twilio: $292.46 (+0.58%); Cisco: $107.63 (+0.65%); Microsoft: $512.90 (+0.77%) |
| IDT | IDT Corporation: $79.97 (+5.84%) |
| Index | Nasdaq: 26,861.06 (+0.24%) |
| Movers | 8x8 +3.7%, NICE +4.2%, IDT +5.8% lead comps higher today. |