Market Brief
CallTower Completes Acquisition of Momentum Telecom's Voice and Collaboration Business
Blog post compares the two platforms on features, reliability, security, scale and cost as RingCentral positions against Talkdesk in competitive deals.
Integration targets financial-services contact centers, letting agents handle identity checks, balance lookups, transfers and card updates in one interface instead of switching between banking systems.
AI has quickly become a defining investment priority for contact center leaders. Organizations are deploying virtual agents, automated quality management (AQM), real-time agent assistance, conversation intelligence, predictive routing, and generative call summaries.
SYDNEY -- Nepean Networks, a Fusion Broadband company, today launched Illuminate IQ, a managed network intelligence platform for MSPs that investigates unusual network behaviour before handing a completed finding to an engineer, including activity from devices endpoint…
Tahto's bankruptcy restructuring plan proposes paying creditors within 12 months of court approval and creating UPI New Tahto for a competitive sale process with a minimum price of R$130 million.
Brazilian payments-infrastructure company Tecban says customer experience now shapes decisions across the full customer journey, not just support interactions.
Analysis argues workforce management remains critical even as AI automates more contact center interactions, rather than becoming obsolete.
Deal adds more than 3,500 customers and over 250 employees to CallTower's cloud communications platform.
DNSFilter, a global leader in AI-powered protective DNS and content filtering, has announced the expansion of its channel partner program.
Abrint contests Anatel's and industry body Feninfra's certification demands and requests a nationwide suspension of the requirement.
Anatel wants to exclude fact-checking portals from data-fee exemptions in the first round; carriers ask for removal of Google domains and protection against technical failures.
Budget restriction totals R$51.8 million at Anatel and R$127.6 million at the Communications Ministry.
| UCaaS | RingCentral: 78.31 ▲ +4.83%; 8x8: 2.31 ▲ +2.67%; Zoom: 93.80 ▲ +3.34% |
| CCaaS | Five9: 35.75 ▲ +5.12%; NICE: 116.48 ▲ +4.68% |
| Platform | Twilio: 301.27 ▲ +3.01%; Cisco: 108.76 ▲ +1.05%; Microsoft: 512.80 ▼ -0.02% |
| IDT | IDT Corporation: 79.98 ▲ +0.01% |
| Index | Nasdaq: 26,871.60 ▲ +0.04% |
| Movers | RingCentral +4.8%, Zoom +3.3%, Five9 +5.1%, NICE +4.7%, Twilio +3.0% all outpacing the broader Nasdaq |