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Market Brief

2026-10-03
Top story

Braze unveils Forge AI suite with decisioning, QA and headless campaign control

Competitor moves

Essent Cuts Contact Center Costs in Half with Genesys Cloud

Essent, part of the E.ON Group, is the Netherlands' largest energy supplier, serving roughly 2.5 million customers.

CRM Magazine · Read the original

AI & Automation

Braze unveils Forge AI suite with decisioning, QA and headless campaign control

New capabilities debuting at Braze Forge include Decisioning Studio Go, Agentic Standards, Operator Connect and Conversational Agents for marketers.

CMSWire · Read the original

Telecom & Regulatory

Novas áreas locais do STFC ampliam espaço de provedores na telefonia fixa

Anatel concluiu em junho a unificação das áreas locais por DDD; TIP relata maior procura por voz, portabilidade e serviços corporativos. O post Novas áreas locais do STFC ampliam espaço de provedores na telefonia fixa apareceu primeiro em TeleSíntese.

Telesíntese · Read the original

Comp watch

UCaaSFri close: RingCentral $78.28 (-0.04%); 8x8 $2.28 (-1.30%); Zoom $92.88 (-0.98%)
CCaaSFri close: Five9 $34.36 (-3.89%); NICE $113.90 (-2.21%)
PlatformFri close: Twilio $294.58 (-2.22%); Cisco $112.20 (+3.16%); Microsoft $517.53 (+0.92%)
IDTFri close: IDT Corporation $78.98 (-1.25%)
IndexNasdaq Fri close: 27,190.86 (+1.19%)
MoversFive9 down 3.9%, Cisco up 3.2% — figures reflect Friday's close as US markets are closed for the weekend

Other issues