Market Brief
RingCentral's blog reports survey findings that 57% of business leaders now have agentic voice AI agents live in production, with another 10% piloting, and 82% of those live deployments citing positive ROI.
RingCentral-cited survey: 57% of leaders have live voice AI agent deployments, 10% piloting, and 82% of those with live deployments report positive ROI.
Durante muito tempo, falar em experiência do cliente significava pensar principalmente em atendimento, call centers e resolução de problemas. O ponto é que esse modelo já não responde às demandas das jornadas atuais.
A revenda no Brasil da capacidade de satélites estrangeiros sem licença no País tem ganhado força na agenda das operadoras locais do segmento.
| UCaaS | Fri close: RingCentral $78.28 (-0.04%); 8x8 $2.28 (-1.30%); Zoom $92.88 (-0.98%) |
| CCaaS | Fri close: Five9 $34.36 (-3.89%); NICE $113.90 (-2.21%) |
| Platform | Fri close: Twilio $294.58 (-2.22%); Cisco $112.20 (+3.16%); Microsoft $517.53 (+0.92%) |
| IDT | Fri close: IDT Corporation $78.98 (-1.25%) |
| Index | Nasdaq Fri close: 27,190.86 (+1.19%) |
| Movers | Five9 down 3.9%, Cisco up 3.2% — figures reflect Friday's close as US markets are closed for the weekend |