Market Brief
Cisco's Webex Calling is rolling out "Personal agents," an AI feature that screens incoming calls, recognizes urgent requests, and ensures important calls get attention. The capability extends Webex Calling's AI-handling stack alongside the Translator Agent feature announced earlier this week.
Genesys partners with Sierra and Meta to develop an open standard so brands can identify and interact with autonomous personal AI agents acting on consumers' behalf.
A consumer study finds automation still struggles when real-world requests get complex, and warns the window of consumer tolerance for AI mistakes is closing.
Rentcars' Customer Service director says converting support into a revenue source requires a new CX architecture, not simply adding a chatbot or copilot.
Emplifi's Autumn Release adds AI orchestration, analytics and workflow automation across its Autonomous CX platform for enterprise brand teams.
Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Jamie Davies, Founder of The Content Store, examines the regulatory issues surrounding BT’s proposed acquisition of TalkTalk.
Los operadores móviles virtuales (MVNO, por sus siglas en inglés) alcanzan una participación 5,8 por ciento en Colombia, y se subieron al podio de las comunicaciones en este país.
| UCaaS | RingCentral $77.26 (-2.28%); 8x8 $2.17 (-3.12%); Zoom $94.20 (+0.62%) |
| CCaaS | Five9 $33.29 (-3.14%); NICE $115.33 (-0.43%) |
| Platform | Twilio $280.41 (-6.81%); Cisco $117.94 (+4.54%); Microsoft $529.30 (+0.78%) |
| IDT | IDT Corporation $80.31 (+0.29%) |
| Index | Nasdaq 27,599.79 (+0.45%) |
| Movers | Twilio down sharply (-6.8%); Cisco up 4.5%; 8x8 and Five9 both down ~3.1% |