Market Brief
Cisco announced a broad set of agentic AI updates across Webex at WebexOne 2026, including built-in access to Anthropic's Claude inside Webex collaboration tools and a new "Dialog" agentic harness that keeps AI agents coordinated across customer interactions.
Genesys partners with Sierra and Meta to build an open standard so brands can identify and interact with autonomous personal AI agents acting on consumers' behalf.
New Webex updates bring Claude integration and "digital teammate" agents into collaboration and customer-experience workflows.
Cisco introduces "Dialog," an agentic harness designed to help AI agents maintain context, coordinate work and pursue customer outcomes across interactions.
Survey finds nearly two-thirds of consumers are open to AI resolving complex issues, but almost 70% abandon AI support after two failed attempts.
Company says it doubled its year-over-year ARR growth rate since the end of FY2025 as new capabilities extend into engineering, customer support and AI workflows.
Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Jamie Davies, Founder of The Content Store, examines the regulatory issues surrounding BT’s proposed acquisition of TalkTalk.
Chile's telecom regulator Subtel outlined seven strategic pillars and regulatory reforms aimed at positioning the country as a regional digital hub over a 20-year horizon.
| UCaaS | RingCentral $76.54 (-0.93%); 8x8 $2.14 (-1.38%); Zoom $94.77 (+0.61%) |
| CCaaS | Five9 $33.78 (+1.47%); NICE $116.42 (+0.95%) |
| Platform | Twilio $273.00 (-2.64%); Cisco $117.39 (-0.47%); Microsoft $529.76 (+0.09%) |
| IDT | IDT Corporation $80.21 (-0.12%) |
| Index | Nasdaq 27,538.69 (-0.22%) |
| Movers | Twilio down 2.64% leads platform comps lower; Five9 and NICE both up nearly 1-1.5%; broader index roughly flat |