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Market Brief

2026-10-13
Top story

SIPPIO launched AI Connect, a service that gives AI agents built in Microsoft Foundry a phone number and global dial tone, running on the same telephony infrastructure SIPPIO already uses to deliver calling in Microsoft Teams, Zoom and Webex.

Competitor moves

Zoom appoints Andrew Hindmarch as APAC channel head

Hindmarch joins Zoom from NiCE where he was partner and alliances vice president. endif; ?> Zoom has appointed Andrew Hindmarch as head of channel for the Asia Pacific (APAC) region.

Reseller News · Read the original

Competitor products

SIPPIO Launches AI Connect to give Microsoft Foundry AI agents phone numbers and global dial tone

Service runs on SIPPIO's existing Teams/Zoom/Webex calling infrastructure, with SIPPIO's regulatory and compliance team managing local requirements.

ChannelVision · Read the original

Cisco unveils Workspace Intelligence integration for AI agents via new Webex MCP

Cisco Workspaces MCP connects device and workspace data to Microsoft Copilot, Gemini Enterprise and Amazon Quick.

Webex Blog · Read the original

Five9 highlights native WhatsApp integration built with Meta

Self-service native integration lets brands bring WhatsApp into Five9 customer-experience workflows.

Five9 News · Read the original

AI & Automation

ACCELYA LAUNCHES FLX RECOVER TO TRANSFORM AIRLINE PASSENGER RECOVERY

LISBON, Portugal, Oct. 13, 2026 /PRNewswire/ -- Accelya, a global leader in airline software, today announced FLX Recover, an agentic AI-powered solution designed to help airlines assist disrupted passengers faster, more intelligently and at scale.

Yahoo! Finance · Read the original

CCaaS

Sinch adds RCS to its SAP Engagement Cloud integration

Expands Sinch's existing SAP partnership with a new messaging channel for AI-driven conversational customer experiences.

MarTech Series · Read the original

Channel & MSP

Logitech channel chief says partners should think beyond meeting rooms

Logitech for Business global channel head Crystal Ferreira points to desk and room peripherals as AI-readiness opportunities for partners.

Telecom & Regulatory

Lobby groups join forces to push EU on fibre transition

Mandatory migration away from copper and a pro-competitive regulatory framework are the stated aims of a new coalition of industry associations.

Telecoms.com · Read the original

Comp watch

UCaaSRingCentral $78.17 (-1.39%); 8x8 $2.04 (-3.32%); Zoom $97.94 (+0.20%)
CCaaSFive9 $35.67 (-2.01%); NICE $115.04 (-2.09%)
PlatformTwilio $282.66 (-2.35%); Cisco $115.34 (-2.58%); Microsoft $541.15 (+1.14%)
IDTIDT Corporation $81.43 (-0.07%)
IndexNasdaq 27,245.90 (-0.44%)
Movers8x8 down 3.3%, the day's biggest UCaaS/CCaaS mover

Other issues