Market Brief
Big Sur Technologies Acquires Alliance IT
Deal equips Allnet.Italia's 5,000+ channel partners to sell, implement and support RingCentral in Italy entirely through a partner-led model.
Role-based layouts adapt the experience across phone, tablet and desktop, with deployment options ranging from secure cloud to fully sovereign infrastructure, per Mitel.
AI-generated complaints are often significantly longer and include unnecessary details or invented legal citations, increasing investigation workload for businesses, per Forbes.
Shift is tied to an emerging "Business-to-AI-to-Consumer" (B2AI2C) model in which AI agents act as autonomous intermediaries between companies and consumers, per TI Inside.
WEHCO Video's Cablelynx Broadband signed on to use Netcracker's AI-powered commerce and CX tools to cut call-center volume and lift customer satisfaction.
Florida-based MSP Big Sur, which provides managed IT, managed voice, cybersecurity, cloud and network support, buys Sarasota-based MSP Alliance IT to expand its Tampa Bay footprint.
What is the Dell Technologies Partner Program? The Dell Technologies Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.
Decree 13.135/2026 reformulates Brazil's Customer Service (SAC) regulation for fintechs and digital intermediaries, mandating human-assisted channels alongside AI.
Provisional Measure 1396/2026 gives Anatel 60 days to detail enforcement; companies must display their business name and logo on recipients' screens for business calls.
Wave7 Research reports the drop followed an FCC enforcement action against IM Telecom's Infiniti Mobile, the second-largest Lifeline provider, for compliance violations.
| UCaaS | RingCentral $78.69 (+0.67%); 8x8 $2.05 (+0.49%); Zoom $98.16 (+0.22%) |
| CCaaS | Five9 $35.41 (-0.73%); NICE $114.95 (-0.08%) |
| Platform | Twilio $281.59 (-0.38%); Cisco $115.07 (-0.23%); Microsoft $543.45 (+0.43%) |
| IDT | IDT Corporation $82.68 (+1.54%) |
| Index | Nasdaq 27,204.38 (-0.15%) |
| Movers | IDT up 1.54%, the day's biggest mover among tracked comparables; UCaaS/CCaaS names mostly flat to slightly positive. |