Market Brief
Cisco introduced AI Agent 360 governance controls for Webex AI agents at WebexOne 2026, with a live demo showing an agent blocked from approving an unauthorized refund while AI Defense redacted sensitive health details before they reached downstream systems.
City wants the Amazon-powered assistant to hit a 50-60% automation goal by January before considering a pricier replacement; the system, live since April 2025, has cost more than $52,000 so far.
Millicom (Tigo) pledges 8.5 trillion Colombian pesos in new towers, fiber and connectivity investment over four years following its takeover of Telefónica's Movistar Colombia operations.
Demo showed an agent blocked from approving an unauthorized refund, AI Defense redacting volunteered personal health details, and Splunk agent observability flagging a recurring issue automatically.
New tools score every customer conversation automatically, replacing sample-based QA with full-coverage AI analysis.
Update removes time limits and account-registration requirements for end-to-end encrypted voice and video calls on WhatsApp.
New governance and evaluation capabilities are aimed at moving enterprise AI agents from pilot into production, to be showcased at the Symbiosis event.
Updates include a redesigned real-time supervisor experience aimed at turning customer interactions into trusted, actionable intelligence.
Deal expands Telus Digital's enterprise services portfolio to support deployment of Parloa's voice AI agents.
Oak captured 91% medical-term recall in testing versus an average of 74.3% across eight rival providers including Microsoft, AWS, Google and Deepgram.
New Advanced Call Management (ACM) feature set spans the full call lifecycle, including inbound call control, on IPitomy's proprietary platform.
Logitech argues poorly configured meeting rooms directly hurt business outcomes; the device was unveiled at Logi Work 2026 in London.
Xtendo positions itself as a business transformation outsourcer helping mid-to-large companies automate customer-service operations with generative AI.
Tool uses live operational data to continuously realign staff, work and technology as demand and capacity shift.
Five9-commissioned survey of 3,000 US/UK consumers found 60% want a human for high-stakes escalations; only password resets and order status saw over a third accept AI alone.
Three-year deal extends exclusive CTV video ad serving through SpringServe and preferred programmatic partnership; deepens relationship across supply and activation Magnite (NASDAQ: MGNI), the largest independent sell-side advertising company, and LG Ad Solutions today announced…
What is the Dell Technologies Partner Program? The Dell Technologies Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.
Anatel must detail problems with free access to electoral services and confirm fixes ahead of the October 22 runoff; electoral court TSE must also detail required access.
Divestiture of mobile and residential internet packages satisfies a competition-tribunal condition for Telecom Argentina's acquisition of Telefónica Móviles Argentina.
| UCaaS | RingCentral $75.20 (-4.44%); 8x8 $2.01 (-1.95%); Zoom $94.47 (-3.76%) |
| CCaaS | Five9 $33.08 (-6.58%); NICE $111.00 (-3.44%) |
| Platform | Twilio $271.12 (-3.72%); Cisco $113.64 (-1.24%); Microsoft $533.69 (-1.80%) |
| IDT | IDT Corporation $81.08 (-1.94%) |
| Index | Nasdaq 26,692.87 (-1.88%) |
| Movers | Five9 the day's biggest mover, down 6.6%; RingCentral -4.4%, Zoom -3.8%, Twilio -3.7%, NICE -3.4% also down sharply |