Market Brief
Conversational AI vendor Omilia is relaunching in Latin America, with local executives telling Mobile Time they aim for category leadership in the region within three years, following a failed 2020 launch attempt and after consolidating positions in Europe and the US.
Tahto remains in recovery for two years; the court authorized the sale of a production unit (UPI) and waived pending tax-compliance certificates for a 90-day period.
// // Decade-long partnership expands to Agentic AI Powered Voice Platform for the fan experience SAN FRANCISCO & BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc.
Workers say AI errors can create extra work; employers are shifting performance measures toward customer outcomes and judgment rather than speed.
Brad Cleveland frames the core decision facing contact centers as whether AI acts as a 'concierge' or a 'bouncer' for customer inquiries.
Executives say LatAm has become the company's tier-one market after consolidating positions in Europe and the US, following an unsuccessful 2020 virtual-assistant launch there.
Piece argues customers now expect simple, contextualized, secure resolution rather than navigating automated flows, pushing companies beyond legacy chatbot deployments.
Feature keeps replies threaded in Gmail and Outlook, grounds answers in a company's private knowledge base, and writes intent signals back into CRM.
The OnStar AI Assistant debuts in the 2027 Cadillac Lyriq EV before rolling out to more GM vehicles.
Projects at the European Commission and Swedish government agencies show open, interoperable messaging coexisting with, rather than replacing, established platforms like Teams.
Um projeto de inteligência artificial que não avançava após meses de tentativas com fornecedores de tecnologia encontrou uma solução dentro da própria Ânima Educação.
Ribbon's conversational voice and video AI will be used to screen job candidates faster and reduce recruiting costs; financial terms were not disclosed.
'AI doesn't create risk. We all know that, but it certainly makes the existing exposure you've got much easier to find, much easier to exploit, and we also know the speed in which AI can do all of this.
The regulator sets conditions, calculation method and maximum payment deadlines operators must meet for urban mobile and internet outages attributable to carriers.
Bill No. 163-2026-2031-CD targets executives at mobile operators who don't block phones used in extortion and contract killings; industry groups have objected.
| UCaaS | Fri close: RingCentral $83.39 (+5.00%), 8x8 $2.13 (+2.90%), Zoom $95.77 (-0.45%) |
| CCaaS | Fri close: Five9 $37.61 (+7.15%), NICE $121.18 (+3.44%) |
| Platform | Fri close: Twilio $261.79 (+3.22%), Cisco $106.50 (+1.53%), Microsoft $524.51 (+0.66%) |
| IDT | Fri close: IDT Corporation $82.47 (-1.46%) |
| Index | Fri close: Nasdaq 25,955.34 (-0.21%) |
| Movers | US markets closed for the weekend — figures reflect Friday's close. Notable movers: Five9 +7.2%, RingCentral +5.0%, NICE +3.4%, Twilio +3.2% |