Market Brief
A U.S. federal appeals court ruled on October 15 that the FCC exceeded its statutory authority when it created the Universal Service Fund in the late 1990s, putting the future of the $9 billion annual telecom subsidy program in question.
Cisco is pitching a vendor-agnostic orchestration layer connecting competing AI models and agents, positioning partners to sell across ecosystems rather than a single proprietary stack.
New RTMS capability lets developers stream live audio and video from Webex meetings into AI, analytics, and workflow applications.
GPTBots.ai, Aurora Mobile's enterprise AI agent platform, is partnering with Japan's AI Storm Co. (Tokyo Stock Exchange: 3719) to apply NTS's 38 years of contact center expertise to a Human-Led AI deployment.
Atlassian cofounder Mike Cannon-Brookes doesn't want 'the AI did it' to become an office excuse. "That's ChatGPT on behalf of Mike. Like, that's Mike using ChatGPT. It's not ChatGPT doing it," Cannon-Brookes told Fortune on the sidelines of the Singapore Grand Prix.
Article cites Gartner finding that 87% of customers say companies using GenAI for service must still offer a way to reach a human agent.
Halo channel chief Tim Barton-Wines says the industry is moving toward a 'headless' model where techs stay on the ticket while AI-driven automation runs and predicts problems elsewhere.
Fifth Circuit ruling leaves the FCC to decide whether to bring administration of the $9B fund in-house or seek congressional action.
| UCaaS | Fri close: RingCentral $75.44 (-5.63%), 8x8 $1.94 (-6.28%), Zoom $94.19 (-4.39%) |
| CCaaS | Fri close: Five9 $32.23 (-8.18%), NICE $112.17 (-2.38%) |
| Platform | Fri close: Twilio $244.37 (-10.62%), Cisco $107.39 (-2.24%), Microsoft $529.05 (-1.93%) |
| IDT | Fri close: IDT Corporation $80.67 (-1.91%) |
| Index | Fri close: Nasdaq 26,140.03 (-2.15%). US markets closed for the weekend. |
| Movers | Steep broad-based selloff Friday across comps: Twilio -10.6%, Five9 -8.2%, 8x8 -6.3%, RingCentral -5.6%, Zoom -4.4% |