Market Brief
RingCentral posted third-quarter 2026 results showing subscriptions revenue growth of 6.0%, above the top end of its own guidance range, and raised its full-year outlook for revenue, non-GAAP margins and free cash flow.
Subscriptions revenue rose 6.0% y/y, ARR from customers using RingCentral's native paid AI product approached 15% of total ARR (doubling y/y), gross debt was cut to roughly $1 billion, and full-year guidance for revenue, margins and free cash flow was raised.
Five9 data cited in the piece shows AI now absorbing routine tasks like password resets and order tracking, leaving human agents to handle a higher concentration of emotionally difficult escalations.
// // Decade-long partnership expands to Agentic AI Powered Voice Platform for the fan experience SAN FRANCISCO & BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc.
Survey-based benchmark finds contact center leaders are deploying AI agents without infrastructure to define task authority, boundaries or escalation rules, raising questions from CFOs and risk officers.
Market.us projects the global voice AI agents market will reach $47.5B by 2034; Forrester reports voice AI's share of inbound contact-center volume surged from 6% in 2024; Gartner forecasts conversational AI will cut contact-center labor costs by $80B in 2026.
Partnership targets real-time conversational AI agent deployments with lower latency and greater enterprise control over where AI inference workloads run.
Juniper Research forecasts the global CPaaS market will grow sharply, with cloud and AI adoption creating new opportunities for service providers to deliver connected, intelligent customer experiences via voice.
Um projeto de inteligência artificial que não avançava após meses de tentativas com fornecedores de tecnologia encontrou uma solução dentro da própria Ânima Educação.
Cisco has informed solution providers that it is increasing list prices on software and a limited set of hardware products effective Nov. 7, a move channel chief Tim Coogan described as a portfolio "rebalancing.
El Osiptel establece las condiciones para acceder a este beneficio, cómo se calcula el monto y el plazo máximo que tienen las operadoras para abonarlo, además de los casos en los que no corresponde Los usuarios de telefonía móvil e internet móvil en zonas urbanas pueden acceder…
| UCaaS | RingCentral $83.39 (+5.00%); 8x8 $2.13 (+2.90%); Zoom $95.77 (-0.45%) |
| CCaaS | Five9 $37.61 (+7.15%); NICE $121.18 (+3.44%) |
| Platform | Twilio $261.79 (+3.22%); Cisco $106.50 (+1.53%); Microsoft $524.51 (+0.66%) |
| IDT | IDT Corporation $82.47 (-1.46%) |
| Index | Nasdaq 25,955.34 (-0.21%) |
| Movers | RingCentral +5.0%, Five9 +7.2%, NICE +3.4%, Twilio +3.2% — RingCentral and Five9 leading gains following reported results and demand signals |