net2phone.

Market Brief

2026-10-27
Top story

Cisco's Webex business made its AI Canvas cross-domain collaboration troubleshooting capability generally available, linking Cisco Cloud Control and AI Canvas to connect collaboration, networking and observability data for faster issue resolution.

Competitor moves

8 Best VoIP Services Of 2026

In the video below, you can hear our speech test to compare the original recording with the audio transmitted through GoToConnect.

Forbes · Read the original

Competitor products

AI Canvas Cross-Domain Collaboration Troubleshooting Reaches General Availability

Cisco Cloud Control and AI Canvas now link collaboration, networking and observability data for Webex customers to speed issue resolution.

Webex Blog · Read the original

AI & Automation

Oracle Launches 5 Claw-Powered Agentic CX Apps

Oracle's Fusion Agentic Applications, announced at Oracle AI World, bring governed autonomous execution to sales, service and field operations within the Fusion Cloud CX suite.

CMS Wire · Read the original

Parloa's Agent Management Platform Now Sold as an SAP Solution Extension for Agentic Customer Interactions

The platform is now available as "SAP Conversational Agent Management by Parloa," letting customers build, deploy and manage AI agents across the full customer lifecycle and channels.

MarTech Series · Read the original

The Inference Paradox: Will Cheaper Tokens Make Customer Service Cost More?

Gartner forecasts AI inference costs per agentic workflow will rise more than fivefold through 2028, with reasoning agents costing up to 150 times more than a simple chatbot for the same task.

CMSWire · Read the original

Are Your Customers Burned Out on Automated Customer Service?

SurveyMonkey and Kinsta surveys cited in the piece find most Americans still prefer a human agent over front-line bots.

CMSWire · Read the original

CCaaS

How Oracle and ServiceNow Are Reshaping WFM at HR Tech 2026

Announcements from Oracle, ServiceNow and Deloitte at HR Tech show workforce management shifting toward agentic HR applications and connected frontline operations data.

CX Today · Read the original

M&A & Funding

Omnichat Raises US$10M Series A Led by Openspace Capital to Scale AI Agent Platform

Round includes participation from Darwin Ventures and Acorn Pacific Ventures and will fund Omnichat's Omni AI Agents suite and global expansion.

MarTech Series · Read the original

Channel & MSP

Oracle Commits $1 Billion To Partner Ecosystem

Four-year plan directs the $1B toward benefits, incentives and resources for MSPs, resellers and other partner business models.

CRN · Read the original

Cisco Expands Partner Opportunity with New Cisco 360 Program Updates and AI-Ready Innovations

Updates include a new Ecosystem Deal Registration incentive and general availability of Cisco IQ for partners, unveiled at Partner Summit in Vancouver.

Yahoo! Finance · Read the original

Pax8 CEO: AI Agents Are Creating A New 'Managed Intelligence' Opportunity For MSPs

Pax8 CEO Scott Chasin says SMBs' growing complexity around AI security, governance and management is creating a new managed-services category for partners.

CRN · Read the original

Telecom & Regulatory

Após reeleição de Lula, Anatel destaca operação sem incidentes de redes

O Conselho Diretor da Anatel divulgou mensagem parabenizando o presidente Luiz Inácio Lula da Silva pela reeleição ao Palácio do Planalto. No comunicado, o colegiado desejou sucesso ao presidente no exercício de mais um mandato.

TeleTime · Read the original

Comp watch

UCaaSRingCentral $86.31 (+3.50%), 8x8 $2.20 (+3.29%), Zoom $98.04 (+2.37%)
CCaaSFive9 $37.74 (+0.35%), NICE $122.41 (+1.02%)
PlatformTwilio $263.65 (+0.71%), Cisco $110.24 (+3.51%), Microsoft $532.60 (+1.54%)
IDTIDT Corporation $81.90 (-0.69%)
IndexNasdaq 26,169.38 (+0.82%)
MoversRingCentral +3.5%, 8x8 +3.3% and Cisco +3.5% led gains among comms comps

Other issues