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Market Brief

2026-10-31
Top story

Deepgram acquires Pipecat-maker Daily to bolster its voice AI infrastructure

Competitor moves

Twilio Q3 Earnings Beat Estimates on Strong Revenue Growth

Non-GAAP EPS of $1.65 beat consensus by 13%, up 32% year-over-year on robust revenue growth.

Yahoo! Finance · Read the original

Trademark Global Connects Customer Journeys Across Brands and Retailers with Genesys Cloud Agentic Virtual Agent

Genesys says the agentic virtual agent deployment contributed to a 111% increase in referral code usage for the eCommerce customer.

Yahoo! Finance · Read the original

Competitor products

New Updates to the 8×8 Platform for CX Help Teams Start Every Customer Conversation With Context

Releases sync call records into the CRM, surface a customer's full history in one view, and let teams build an AI agent once and deploy it across multiple channels.

MarTech Series · Read the original

AI & Automation

Cresta Opens Agent Platform to Developer Self-Service

New end-to-end self-service release spans discovery, building, testing, deployment and optimization for customer-facing AI agents.

CMSWire · Read the original

Granola crunches up a dictation feature to compete with Wispr

Granola's new Mac dictation tool follows Wispr's earlier move into meeting-notetaking, as consumer voice-AI apps converge on each other's features.

TechCrunch · Read the original

UCaaS

CISOs and UC teams: Join forces against vishing attacks

Vishing attacks grew 442% in 2024, per CrowdStrike data cited in the piece, with AI-enabled voice deepfakes making attacks more sophisticated.

TechTarget · Read the original

CCaaS

What Are Contact Centers Actually Doing With AI?

2026 earnings reports from CX vendors show customers buying AI one narrow job at a time, starting with missed-call handling, password resets and call analytics.

CMSWire · Read the original

M&A & Funding

Deepgram acquires Pipecat-maker Daily to bolster its voice AI infrastructure

Deal adds Daily's open-source voice AI infrastructure, Pipecat, to Deepgram's stack; terms were not disclosed.

TechCrunch · Read the original

KPN inks deal for enterprise software player Xelion

KPN acquired the Dutch business communications software developer for an undisclosed sum to bolster its SME offering.

Mobile World Live · Read the original

AI Assistant Startup Wabi Raises $55 Million at $1.25 Billion Value

An app update will let users call and speak with Wabi's agent, which can accept assignments and share audio updates in real time.

Bloomberg Business · Read the original

Channel & MSP

Dialpad Expands Partner Marketplace Ecosystem Connecting Customers, Integrations and Partners

The expanded marketplace is designed to simplify integration discovery and channel partner engagement for Dialpad customers.

MarTech Series · Read the original

Telecom & Regulatory

Brazil's new SAC customer-service rules require revised contracts and systems starting November 2

Decree No. 13,135/2026 covers companies in government-regulated sectors and financial, payment and credit service providers.

TI Inside · Read the original

FCC moves to knock down copper network retirement roadblocks in California

FCC Chairman Brendan Carr is circulating a proposal to preempt California requirements that conflict with federal rules accelerating copper retirement.

Light Reading · Read the original

China slates latest US proposal targeting operators

The FCC proposal would bar telecom providers on a national-security threat list from directly accessing US phone numbers for VoIP calls.

Mobile World Live · Read the original

Comp watch

UCaaSFri close: RingCentral $81.42 (-2.72%); 8x8 $2.09 (-7.93%); Zoom $95.50 (-2.21%)
CCaaSFri close: Five9 $36.34 (-2.86%); NICE $113.76 (-1.07%)
PlatformFri close: Twilio $205.03 (-15.24%); Cisco $104.51 (-3.76%); Microsoft $521.91 (-1.55%)
IDTFri close: IDT $82.02 (+0.34%)
IndexNasdaq closed Friday at 25,437.00, down 2.86% (-748 points) amid an AI-cost selloff
MoversUS markets closed for the weekend; figures reflect Friday's close. Notable movers: 8x8 -7.9%, Twilio -15.2%, Cisco -3.8%

Other issues