Market Brief
Brazil's new consumer-service regulation (Decree 13.135/2026) takes effect November 2, requiring companies in regulated sectors — including financial services, payments and credit providers — to overhaul customer-service contracts, channels and operational systems.
A number of stocks fell in the afternoon session after underwhelming earnings reports from tech giants Amazon and Intel (after mediocre earnings reports from Alphabet and ServiceNow the previous day) sparked widespread investor anxiety regarding aggressive artificial…
Discover how AI answering services book appointments to reduce no-shows with SMS confirmations and recover missed-call revenue for small businesses. The post AI Answering Service for Appointment-Based Businesses appeared first on Nextiva Blog.
The same research found 77% of service teams with AI agents now deploy them across both customer-facing and internal operations.
Foundation models from Meta and OpenAI still cannot reliably complete actions like negotiating a bill over the phone, with human operators often finishing the task instead.
Gartner research cited in the piece found 91% of customer service leaders report executive pressure tied to AI-driven deflection metrics.
Piece cites the Coinbase analytics incident and other cyberattacks as reasons CX leaders must monitor security risks beyond their own systems.
Cresta, described as the 'AI operating system for customer experience' behind brands including United Airlines, said companies need to prepare for AI agents calling in as customers.
* Bandwidth reported third quarter 2026 sales of US$234.02 million and net income of US$5.25 million, with management lifting full year revenue guidance to a range of US$905 million to US$910 million and amending its credit facility to expand revolving commitments to US$200…
The multi-year deal makes HGS the first announced GSI customer of Rackspace's Managed Compute and Inference Platform.
Operator KPN acquired Dutch business communications software developer Xelion for an undisclosed sum, bolstering its offering for small- and medium-sized enterprises. The post KPN inks deal for enterprise software player Xelion appeared first on Mobile World Live.
The initiative, led by global MSP partnerships head Paul Redding, adds peer groups meant to help MSPs strengthen operations and share best practices.
Nine months into Cisco 360, Cisco increased incentives tied to partner growth, Cisco IQ adoption and cross-architecture selling.
The program offers resellers a base discount of 20% to 30% by tier, with separate tracks for systems integrators, consultancies, ISVs and OEMs.
Decree 13.135/2026 covers companies in government-regulated sectors and financial services, payment and credit providers.
China's government criticized the proposed rule, which would block telecom providers on the FCC's covered-entities list from directly accessing US phone numbers for VoIP calls.
FCC Chairman Brendan Carr is circulating a proposal to override state requirements that conflict with federal rules accelerating copper retirement.
Measures include free text messages, temporary service-type changes and payment flexibility for affected users.
| UCaaS | RingCentral $81.42 (-2.72%), 8x8 $2.09 (-7.93%), Zoom $95.50 (-2.21%) |
| CCaaS | Five9 $36.34 (-2.86%), NICE $113.76 (-1.07%) |
| Platform | Twilio $205.03 (-15.24%), Cisco $104.51 (-3.76%), Microsoft $521.91 (-1.55%) |
| IDT | IDT Corporation $82.02 (+0.34%) |
| Index | Nasdaq 25,437.00 (-2.86%) |
| Movers | US markets are closed for the weekend; figures reflect Friday's close, not live pre-market. Biggest movers: Twilio -15.2%, 8x8 -7.9%, Cisco -3.8%. |