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Market Brief

2026-11-05
Top story

HKT Pulls Out of US Under FCC Pressure -- Report

Competitor moves

Ada Merges With Dialpad to Forge Agentic CX Platform

Combined entity plans to integrate Dialpad's voice network with Ada's AI agents to automate end-to-end CX workflows; financial terms undisclosed.

CMS Wire · Read the original

TIM Brasil Rules Out Sale of Its Brazilian Operations

TIM Brasil issued a statement to B3 denying any sale talks, saying its Italian parent confirmed no negotiations are underway.

TeleTime · Read the original

TPA WellNet Healthcare Selects EHVAhealth Voice AI to Automate Health Plan Provider Calls

Deployment integrates conversational AI agents with WellNet's existing Five9 contact center and Salesforce CRM for eligibility, benefits and claims-status calls.

Yahoo! Finance · Read the original

Competitor products

Cloud Intelligence Add-on for Cisco UCM Is Now Generally Available

The add-on combines advanced calling, AI-powered experiences and cloud administration in a single offering for Cisco UCM customers.

Webex Blog · Read the original

AI & Automation

Orange Deploys AI Agents for Customer Support

Agents handle billing and account queries across several markets using search technology from US-based Algolia.

Mobile World Live · Read the original

Adobe (ADBE) Brings CX Enterprise Coworker to Major AI Platforms

Adobe's agentic CX Enterprise Coworker now integrates into third-party AI platforms from Anthropic, Google, Microsoft, OpenAI and Databricks.

Yahoo! Finance · Read the original

Multiple Operators Tap Amdocs Agentic Software

Amdocs struck a raft of new agentic-software deals with telecom operators while also expanding into the insurance sector.

Mobile World Live · Read the original

How ElevenLabs' CTO Is Rolling Out AI Agents -- And Why He Thinks Bigger Efficiency Gains Are Ahead

ElevenLabs' inbound sales-development AI agent has handled over 3,000 customer leads this year, qualifying more than 90% in 32 languages without human intervention.

Fortune · Read the original

UCaaS

Yealink Brings Global Industry Leaders Together to Shape the Future of AI-Powered Workplaces

MUNICH, Nov. 4, 2026 /PRNewswire/ -- Yealink successfully hosted the Workplace Forward Summit at BMW Welt in Munich, bringing together 400 industry leaders, technology experts, enterprise customers and channel partners from across the global collaboration ecosystem.

Yahoo! Finance · Read the original

CCaaS

Intradiem Introduces Queue Optimizer

Built on Intradiem's Harmoniq platform, Queue Optimizer evaluates queue performance and workforce availability to dynamically align staffing with call-distribution and WFM systems.

CRM Magazine · Read the original

M&A & Funding

Salesforce Rolls Deeper Into Contact Centers With Cresta Buy

The Cresta deal follows Salesforce's planned $5.66B acquisition of Braze and a rapid CCaaS platform expansion unveiled at Dreamforce in September.

TechTarget · Read the original

Channel & MSP

Cisco Channel Chief Tim Coogan: Partners Leaning Into 360 Are Pulling Ahead On Profitability

Coogan says partners adopting Cisco IQ and cross-architecture selling are seeing higher profitability under the nine-month-old Cisco 360 program.

CRN · Read the original

Telecom & Regulatory

Anatel Orders Company Registration and Blocking of Unidentified SMS Messages

New rules, published in Brazil's Diário Oficial, require carriers to register corporate SMS sender codes and block unregistered ones to curb fraud.

TI Inside · Read the original

Brazil's Call-Blocking and Authentication Measure Faces 49 Amendments in Congress

Provisional Measure 1396/2026 sets new rules for call/message authentication, identification and blocking; lawmakers seek to limit impact on legitimate business calls.

Mobile Time · Read the original

Anatel Establishes Mandatory Roaming on Highways and Small Municipalities

Rule applies to towns under 30,000 residents and federal/state highways tied to regulatory or government financing commitments, with 90-210 day rollout windows.

TeleTime · Read the original

HKT Pulls Out of US Under FCC Pressure -- Report

Hong Kong-based HKT is reportedly withdrawing from the US following FCC pressure, continuing a pattern of national-security-driven restrictions on Chinese-linked telecom carriers.

Light Reading · Read the original

Anatel Suspends New Mobile Coverage Data Collection After Conexis Appeal

The agency's presidency granted suspensive effect after Conexis challenged the technical criteria and carrier adaptation deadline.

Telesíntese · Read the original

Comp watch

UCaaSRingCentral: $77.96 (-0.23%); 8x8: $2.26 (+8.13%); Zoom: $91.84 (flat)
CCaaSFive9: $36.35 (+1.62%); NICE: $99.59 (-6.29%)
PlatformTwilio: $213.50 (-0.13%); Cisco: $103.61 (+0.62%); Microsoft: $555.80 (+6.68%)
IDTIDT Corporation: $83.99 (+3.47%)
IndexNasdaq: 25,736.51 (+1.44%)
Movers8x8 +8.1%, NICE -6.3%, Microsoft +6.7%, IDT +3.5%

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