What's Next for Avaya?
Piece examines whether Avaya's new CEO, large installed base and pending product roadmap can translate into renewed competitive momentum.
No Jitter · Read the original
2026-08-24
Top story
Volaris Group, a division of Constellation Software, has acquired L5 Networks, a two-decade-old Brazilian cloud-based corporate communications and omnichannel collaboration platform provider, expanding its footprint in the LATAM communications market.
Competitor moves
AI & Automation
ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX
Analysis argues AI agents that take action inside customer workflows (case resolution, scheduling, data activation) require new enterprise testing standards.
CX Today · Read the original
OpenAI's Push on Regulation Could Change How CX Teams Buy and Govern AI
OpenAI Global Affairs has proposed amending California's SB 53 (Transparency in Frontier AI Act), a move that could reshape AI procurement and governance requirements for CX buyers.
CX Today · Read the original
Verizon taps into Google Cloud to bring AI to the enterprise
Verizon will deploy Google Cloud's Gemini Enterprise platform to unify enterprise data and scale AI across its business services customer base.
Light Reading · Read the original
UCaaS
Unifying the Stack: The Shift to AI Orchestration
Piece outlines how technology and CX leaders are coordinating fragmented application stacks around AI orchestration layers.
No Jitter · Read the original
CCaaS
AI Identity Fraud Interest Increases Almost 4,000% as Fake IDs Become Easier to Create
Global searches for "AI identity fraud" rose 3,826% year-over-year to roughly 14,000 per month, with a further 24% increase in the last three months.
CX Today · Read the original
M&A & Funding
L5 Networks Joins Volaris Group
Volaris Group, a Constellation Software division, acquires L5 Networks, a Brazilian cloud communications and omnichannel collaboration platform founded in 2005.
Financial Post · Read the original
Telecom & Regulatory
Oi Faces Decisive Week in Court and Before Anatel Over Possible Bankruptcy
TELETIME reports this week could determine the fate of Brazilian carrier Oi amid ongoing bankruptcy proceedings before Anatel and the courts.
TELETIME News · Read the original
Comp watch
| UCaaS | RingCentral $66.58 (-0.64%); 8x8 $1.98 (-1.49%); Zoom $103.32 (-3.82%) |
| CCaaS | Five9 $32.87 (+0.37%); NICE $100.10 (-0.14%) |
| Platform | Twilio $222.93 (-1.05%); Cisco $111.02 (-0.02%); Microsoft $489.15 (+1.22%) |
| IDT | IDT Corporation $67.92 (flat) |
| Index | Nasdaq 26,073.20 (-0.41%) |
| Movers | Zoom down 3.8%, the sharpest move among UCaaS/CCaaS comps |
Other issues
- 2026-08-25 net2phone Market Brief — August 25, 2026