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Claro launches AI-powered customer service product built on GPU-as-a-Service infrastructure

Unveiled at Febraban Tech 2026 after internal deployment success; targeted at financial-sector clients in Brazil.

No Jitter asks "What's next for Avaya?" as new CEO looks to prove the company can innovate

Piece cites Avaya's large installed base and new products in-market or about to land under its recently hired CEO.

ServiceNow, Salesforce and Synthflow expose the operational issues behind agentic CX

Vendors are pushing systems that take action inside customer workflows, from resolving cases to scheduling field work.

Banco do Brasil launches app with integrated AI virtual assistant

New conversational layer supports natural-language journeys while preserving the app's traditional navigation.

OpenAI pushes for AI regulation changes that could reshape how CX teams buy and govern AI

OpenAI Global Affairs has urged lawmakers to amend California's SB 53 Transparency in Frontier AI Act.

Ads and tracking infiltrated TVs. Now they're coming for monitors. — Ads and tracking have turned TVs into privacy nightmares. Both are so widespread among smart TVs that I've written a guide for avoiding them. One recommendation in that guide is to use a computer monitor.

Verizon partners with Google Cloud to bring Gemini Enterprise AI to customer experience operations

Deal deploys Google Cloud's full-stack AI infrastructure to modernize Verizon's enterprise and CX operations nationwide.

Volaris Group acquires L5 Networks, a Brazilian cloud communications provider

L5 Networks is a 20-year-old Brazilian omnichannel and corporate collaboration platform.

Waterland Private Equity in talks to take UK's Gamma Communications private

Talks add another PE bidder to Gamma's ongoing strategic review, per Reuters.

DyFlex continues path of growth with SAP opportunities — DyFlex is doubling down on growth, expanding its workforce, office footprint and cloud capabilities following increased customer demand for data and cloud transformation.

Brazilian government prepares for possible Oi bankruptcy ruling as court resumes trial

Rio de Janeiro appellate court reconvenes Tuesday; sources say judges see no basis to keep Oi in judicial recovery.