Zoom forecasts quarterly profit below estimates
Third-quarter profit guidance came in below Wall Street expectations even as the company continues rolling out AI features.
Reuters · Read the original
2026-08-26
Top story
A Rio de Janeiro appellate court confirmed the bankruptcy of Brazilian carrier Oi this week, and Anatel said its top priority is ensuring continuity of Oi's telecommunications services — including fixed-line telephony, emergency lines and interconnection — as a court-appointed administrator manages the transition.
Competitor moves
Max Factory Scales Active Customer Base by 100% With Vonage
Italian retail chain used Vonage Messages API via WhatsApp and Vonage Conversational Connect to run multichannel campaigns across WhatsApp, RCS and SMS.
CRM Magazine · Read the original
Talkdesk report finds AI adoption in CX has outpaced organizations' ability to turn it into results
Talkdesk's "State of Agentic Automation in CX" report finds 98% of organizations have deployed AI, but face an orchestration gap preventing business outcomes.
MarTech Series · Read the original
AI & Automation
Crescendo Launches the AI-Native Customer Experience Platform
New CXP consolidates CCaaS, ticketing, workforce management, quality assurance, VoC and knowledge into one continuously self-improving system, live in 30 days.
MarTech Series · Read the original
3CLogic Releases AI Agent Evaluator to Automate QA and Scoring of Voice AI Agents
New capability, built natively into 3CLogic's Voice AI Hub, scores 100% of Voice AI agent interactions with configurable metrics and plain-language reasoning.
MarTech Series · Read the original
UCaaS
Sangoma and Jazzware Partner to Improve Hotel Operations and Guest Experience with Integrated Hospitality Communications Solution
New integration links Sangoma UC for Hospitality with Jazzware's guest-experience software for hotel operators.
Financial Post · Read the original
CCaaS
Aspect Launches Forward Deployed Engineers, Bringing Its Engineers Directly Into Enterprise Operations
Q3 release also adds automated workload forecasting, connected planning and self-service scheduling to Aspect Cloud Workforce.
MarTech Series · Read the original
M&A & Funding
FORTÉ Acquires Vega Global, APAC's Largest Systems Integrator, Expanding Global Reach
Deal adds APAC's largest workplace-technology and AV systems integrator to FORTÉ's international communication and collaboration business.
Financial Post · Read the original
Telecom & Regulatory
Anatel prioritizes continuity of services after Oi's bankruptcy is declared
A Rio de Janeiro court confirmed Oi's bankruptcy; the regulator will monitor the transition with a judicial administrator, focusing on fixed telephony obligations, emergency services and interconnection.
Telesíntese · Read the original
Mobile number portability in Peru surpassed 550,000 lines in July, the highest monthly total this year
Osiptel data shows 550,450 lines ported in July, up from 544,837 in May, the prior 2026 high.
TeleSemana · Read the original
Comp watch
| UCaaS | RingCentral $65.61 (-2.19%); 8x8 $1.95 (-1.52%); Zoom $100.92 (-3.73%) |
| CCaaS | Five9 $32.28 (-1.48%); NICE $100.43 (+0.18%) |
| Platform | Twilio $223.97 (+0.62%); Cisco $111.11 (+0.80%); Microsoft $491.71 (+0.90%) |
| IDT | IDT Corporation $69.38 (+1.60%) |
| Index | Nasdaq 26,151.30 (+0.66%) |
| Movers | Zoom down 3.7% following weaker-than-expected Q3 profit guidance |
Other issues
- 2026-08-25 net2phone Market Brief — August 25, 2026
- 2026-08-24 Read this issue