net2phone.

Dialpad and Glean Connect Customer Conversation Insights With Enterprise Knowledge to Drive Smarter Decision-Making — Demoing at Glean:GO 2026, the new integration brings Dialpad’s conversational intelligence into Glean, so customer conversations, voice and text, AI and human, become usable across the business Dialpad, the AI platform for customer experience, announced a new integration with…

Salesforce's Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

Salesforce reported record Q2 FY2027 revenue while introducing pricing tied to AI agent outcomes rather than per-seat CRM licenses.

Why You Shouldn't Abandon Reactive Support For Proactive AI

CX leaders are debating where AI-driven proactive outreach stops being helpful and starts feeling intrusive.

UK consumers still in the dark about looming PSTN switch-off — A survey by Community Fibre suggests that Openreach still has some work to do when it comes to informing customers about impending changes to their landline service.

Ibex CX Integration: Is AI-to-Human Handoff the Real Test?

Piece flags ibex's new Sierra partnership alongside its Wave iX platform as its biggest update this year, testing whether AI and human agents behave as one contact center.

Who Evaluates the AI Evaluators?

AI is beginning to score call-center employee performance, raising questions about whether workers can see or challenge those assessments.

Smallest.ai Gets $21 Million in Funding to Build Voice 4.0, the Next Generation of Enterprise Voice AI

AI research lab has surpassed $21M in total funding after closing a $13M Series A led by Seligman Ventures, with Sierra Ventures and 3one4 participating.

Peru Opens Consultation to Update Net Neutrality Regulations

OSIPTEL published a supporting document for a prior consultation aimed at operators, technology companies and other interested parties.