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Crescendo Launches the AI-Native Customer Experience Platform

The CXP combines CCaaS, ticketing, workforce management, QA, Voice of the Customer and knowledge into one system, described as live in 30 days and continuously self-improving.

Liveops Debuts LiveNexus Agent Assist to Bring AI Into Customer Service Workflows

Can Crescendo’s AI Agents Really Run the Whole CX Operation? — Crescendo has launched an AI-native customer experience platform that puts Crescendo AI agents at the center of service operations.

Einride Launches Flip AI, One of the First AI Agents for Electric Fleet Operations — Flip AI to automate workflows that electric fleets, shippers, and charging infrastructure operators run every day Flip AI is built by Flipturn, the charging and energy management software company Einride acquired in July 2026, and is the first product to ship since the…

Anatel Expands IPv6 Rollout Plan for Small Operators and ISPs

New requirements cover all small mobile and fixed broadband providers with staggered deadlines; Wi-Fi equipment makers and importers must also comply.

Anatel to Begin Collecting Data on Security Incidents in the Telecom Sector

Agency plans to share the data with public security bodies to combat crime, citing cases where criminal groups controlling territories extort telecom operators for permission to operate.

Anatel Rejects Bid to Suspend Compliance Rules for Outsourced Telemarketing Firms

Regulator denied a request from Brazil's telemarketing association (ABT) to suspend tax-regularity and workplace-safety rules for outsourced call-center providers; a ruling on the merits is still pending.