CX Providers Set the Pace for Agentic CX This Fall

Twilio, Dialpad, Verint and others each posted agentic CX news in the same week as vendors push into the category ahead of Q4.

The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics

Piece cites recent Microsoft, Salesforce and Zoom earnings as evidence the per-seat pricing model is breaking down as AI shifts from assisting agents to executing work autonomously.

Pulse Software Solutions Takes On AI Chatbot Failures With a Fully Managed Solution

Denver-based firm expanded its Intuitina platform to handle chatbot training, tuning and ongoing management after finding many AI projects stall on internal upkeep businesses can't sustain.

The AI Boom Hasn't Stopped U.S. Companies From Hiring Cheap Offshore Labor, and Overseas Call Center Employment Is Still Skyrocketing

Apollo chief economist Torsten Slok cites IT & Business Process Association of the Philippines data showing call center employment there grew steadily from 2016-2025 despite agentic AI adoption.

HoneyBook Launches Business Phone & SMS for Independent Businesses

New paid add-on gives HoneyBook members a dedicated toll-free number for calls and texts, unified with client records alongside proposals and invoices.

The Right To A Human Is The Next Test For Customer Service AI

New Irish government rules now allow consumers buying certain financial products to request a human agent rather than remain trapped in automated customer service.

Bill Gates AI Warning Should Shake CX Leaders

Piece argues Gates' recent AI warning sharpens the enterprise question of which parts of the customer journey AI should own versus require human judgment and accountability.

Britain's Gamma Communications Agrees to $1.5 Billion Takeover by Epiris

Epiris offered 1,120 pence per share, valuing Gamma at about £1.08 billion ($1.46B) including debt; Gamma's board recommended the offer.

WizCommerce Launches the AI-First CRM for Wholesalers — Know every customer, manage every opportunity, take orders without leaving the CRM, and get more done with WizPilot, your built-in AI sales assistant.

Deeley Appointed Chief of FCC's Enforcement Bureau

FCC Chairman Brendan Carr named Hunter Deeley, formerly of the US Department of Justice, to head the agency's Enforcement Bureau.