Market Brief
UK private equity firm Epiris has agreed to take business communications provider Gamma Communications private in a deal valuing the company at about £1.08 billion ($1.46 billion), with Gamma shareholders set to receive 1,120 pence per share in cash.
RingCentral selected for AI-first business communications and open-platform approach across the Mets' ticketing, fan engagement and internal operations.
Genesys Brazil country manager Julio Cerasi says agent-copilot and predictive routing are the most requested AI features locally.
Partnership pairs RingCentral's Agentic Voice AI platform with Digital Island's local cloud communications and IT services.
Genesys' 2026 State of CX report surveyed 5,811 consumers and 1,560 CX and business leaders across more than 20 countries.
New AI Agent is built directly into SkySwitch's white-label UCaaS platform used by resellers.
New education initiative helps organizations identify hidden POTS dependencies ahead of accelerating copper-line retirement.
Trained on 10M+ real phone conversations, Alma answers in under 200ms versus roughly 500ms for GPT-4.1.
Content Guru's product management director discusses the evolving role of CRM/CDP data as CX platforms shift toward agentic, system-of-action architectures.
Paper positions AI receptionists as a new revenue opportunity for UC channel partners.
Contact center site visits found agents want AI aimed at lookups, status checks and system-hopping rather than being replaced.
HGS Europe CEO Anshuman Singh says AI pilots stall without evidence of impact at commercial scale.
Deal values Gamma at about £1.08bn including debt; Gamma's board recommends the 1,120p-per-share cash offer to shareholders after months of talks.
Deal brings RapidTalk's AI-powered communication technology, founded by Carl Case, into Skipio's platform for lead capture and missed-call/text conversion.
Program gives new and existing MSPs access to a pooled license model to remove licensing friction and speed SMB onboarding.
Report with Redpoint Insights draws on responses from 500+ mid-market/enterprise IT decision-makers and 450+ technology advisors.
New program lets telecom professionals across wireless, MVNO, IoT and enterprise mobility bring qualified opportunities to Atomic Mobile.
The PLOA 2027 budget proposal sharply increases funding versus 2026's R$2.34bn, largely due to a R$6bn allocation.
| UCaaS | RingCentral: 70.77 (+1.65%); 8x8: 1.84 (-2.13%); Zoom: 94.90 (-1.84%) |
| CCaaS | Five9: 34.03 (-1.53%); NICE: 106.59 (-2.37%) |
| Platform | Twilio: 228.65 (-2.96%); Cisco: 109.74 (-0.68%); Microsoft: 501.02 (-1.24%) |
| IDT | IDT Corporation: 68.35 (+0.19%) |
| Index | Nasdaq: 26,099.77 (-1.03%) |
| Movers | Broad pre-market weakness across UCaaS/CCaaS/platform comps except IDT, which held roughly flat against a down Nasdaq. |