Market Brief
The FCC announced plans to create a robocall mitigation scorecard that will grade phone companies on how effectively they block illegal spam calls, drawing on call-blocking statistics, customer complaints and enforcement records.
Announcement included nearly $2.9B in cloud ARR and an expanded Agentic Virtual Agent, with ecosystem partners spanning Adobe, AWS, Meta, Salesforce, ServiceNow and Sierra.
The AI Agent is built directly into SkySwitch's white-label UCaaS reseller platform, giving MSP partners a turnkey after-hours call-handling and lead-capture tool.
New audio-perception model from Meta Superintelligence Labs combines streaming transcription, endpoint detection and multi-speaker diarization at a public API price point.
EU AI Act has prohibited workplace emotion recognition since February 2025; Article 50 transparency rules for chatbots and automated phone systems took effect August 2, 2026.
Gartner found AI spending by customer service leaders rose 38% while overall service and support budgets grew just 2%.
ElevenLabs named former OpenAI enterprise sales VP Ashley Kramer as its first chief revenue officer.
The AI agent, built with Ligo, contributed to a 7% increase in debt recovery through personalized negotiation journeys.
Partnership targets immigrant-owned restaurants, extending Chowbus's multilingual platform with voice AI order-taking.
Voice Agents target recruiting, sales and customer teams for high-volume repetitive calls.
Carriers are actively decommissioning plain old telephone service; piece advises enterprises to plan migration ahead of decommissioning notices.
Tool identifies process failures in customer journeys but still depends on other SAP products for identification, approval and execution steps.
Unified feedback platform spans surveys, reviews and reputation management; general availability begins Q4 2026.
Round brings total capital raised to over $159M, following the company surpassing $100M in ARR in June, described as 20x growth in 3.5 years.
Transtelco Holding (Flō Networks), a US-based fiber infrastructure provider, seeks to acquire the Mexican telecom, competing against a rival bid from co-founder Tomás Milmo.
Carahsoft will serve as Intrado's Master Government Aggregator, simplifying procurement of its 9-1-1 and mass-notification solutions for government and education buyers.
Telarus's technology advisor network gains access to Omilia's Agentic CX platform, including Voice and Chat Agents, Authentication Agents and TalkGuard.
Report, based on 500+ IT decision-makers and 450+ technology advisors, finds 84% shift in technology procurement patterns.
Scorecards could grade carriers via number scale, letter grades, or provider classification based on complaints and enforcement data.
Anatel's board called an extraordinary meeting to review prior consent for the sale of Oi's STFC (fixed telephony) unit.
Regulator retained another R$423 million and will investigate delays in five 4G coverage targets and one 5G base station installation.
Anatel found unavailability in over 72% of localities with individual access and over 50% for collective access, under a consensual agreement tied to Brazil's federal audit court (TCU).
Customers receiving calls from Banco do Brasil's 4003-3001 number will see on-screen confirmation the call originated from the bank, under an Anatel-promoted initiative offered by major carriers.
| UCaaS | RingCentral $72.58 (+2.56%); 8x8 $1.84 (flat); Zoom $95.86 (+1.01%) |
| CCaaS | Five9 $33.59 (-1.29%); NICE $106.86 (+0.25%) |
| Platform | Twilio $226.75 (-0.83%); Cisco $109.46 (-0.26%); Microsoft $496.82 (-0.84%) |
| IDT | IDT Corporation $68.94 (+0.86%) |
| Index | Nasdaq 26,217.83 (+0.45%) |
| Movers | RingCentral leads UCaaS comps higher premarket; CPaaS/platform names (Twilio, Cisco, Microsoft) trade slightly lower. |