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Market Brief

2026-09-05
Top story

SoundHound AI completed its acquisition of LivePerson on September 4, 2026, combining voice and digital-messaging AI into a single omnichannel conversational-AI platform and naming John Collins as the combined company's CFO.

Competitor moves

The Market Marked ZM Down. The Numbers Push Back

Zoom's stock trades at a steep discount to its pandemic-era highs even as the company continues to post revenue growth, per the report.

Yahoo! Finance · Read the original

30 Notable IT Executive Moves: August 2026

New CEOs were named at Sourcepass, Jitterbit, Domino Data Lab, Aerospike and Avaya among August's biggest channel executive changes.

CRN · Read the original

Competitor products

The copper sunset is coming for your storage facility: here's what to do

Copper phone line retirement puts gates, intercoms and emergency systems at storage facilities at risk; Ooma outlines a five-step migration plan.

Ooma Blog · Read the original

AI & Automation

Phonely debuts Alma, a voice AI-centric LLM

Phonely built a purpose-made LLM aimed at natural, low-latency voice agent interactions that follow established business processes.

No Jitter · Read the original

Gupshup Launches Self-Serve Voice AI Platform, Extending Conversational Engagement into Phone Calls

The self-serve console lets businesses build and deploy AI voice agents for support, sales and operations alongside Gupshup's existing WhatsApp, RCS and SMS channels.

MarTech Series · Read the original

IDC: Organizations should be aware agentic AI risks

IDC analyst Dave Schubmehl flags governance and risk considerations enterprises should weigh before deploying agentic AI.

No Jitter · Read the original

Can Sprinklr Customers Keep Up With Its AI-Powered CX Ambitions?

Sprinklr's platform now processes more than 180 billion customer conversations annually as larger enterprises expand agentic AI experimentation, per its Q2 results.

CX Today · Read the original

CCaaS

The Monte Carlo Agent Trust Platform: Can Data Lineage Make AI Agents More Reliable for CX?

Salesforce's February 2026 Connectivity Benchmark found enterprises now run 12 AI agents on average, with half operating in silos and only 54% having centralized governance.

CX Today · Read the original

This is the year of human oversight in AI

Year-to-date 2026 trends show agentic AI pricing models and CCaaS-CRM convergence driving human-in-the-loop requirements for CX gains.

No Jitter · Read the original

M&A & Funding

SoundHound AI Completes Acquisition of LivePerson, Creating a World-Leading Omnichannel Conversational AI Powerhouse

The combined company gains 25 of the Fortune 100 as customers and expands its IP portfolio beyond 750 patents; John Collins named CFO.

MarTech Series · Read the original

Channel & MSP

Intrado and Carahsoft Partner to Expand Access to Mission-Critical Emergency Communications and Safety Solutions for the Public Sector

Carahsoft will serve as Intrado's Master Government Aggregator, simplifying procurement of 9-1-1 and mass notification solutions for government and education buyers.

MarTech Series · Read the original

Telecom & Regulatory

Brazilian Congress wraps final legislative push, advancing Fust funding overhaul and Redata proposal

The provisional measure changing Fust revenue sources and the Redata proposal both completed legislative processing and now go to presidential sanction.

TELETIME News · Read the original

Chile advances bill regulating AI deepfakes, requiring platforms to remove flagged content within 72 hours

Chile's Chamber of Deputies approved a bill penalizing creation and dissemination of realistic but false AI-generated depictions of a person's image, body or voice.

Mobile Time · Read the original

Anatel migrates telecom product certification and homologation to new Certifica system

Starting September 8, the new Certifica platform replaces the previous SCH system, which will stop accepting new requests.

TI Inside · Read the original

Anatel hardens anti-spam rules, making call-traffic compliance a mandatory condition for reaching subscribers

The shift moves traffic compliance from a commercial best practice to a formal condition of network access for high-volume callers.

TeleTime · Read the original

Argentine telcos ask Enacom to halve Universal Service Fund contribution after Starlink deal

Operators want the FSU contribution reduced from 1% to 0.5% of annual ICT services revenue, a request filed with Enacom in August.

La Nacion · Read the original

Comp watch

UCaaSRingCentral: 73.39 (-3.89%); 8x8: 1.89 (-1.56%); Zoom: 101.33 (+3.25%)
CCaaSFive9: 33.27 (-2.43%); NICE: 105.50 (-2.59%)
PlatformTwilio: 232.98 (-3.12%); Cisco: 109.20 (+0.54%); Microsoft: 499.70 (-2.04%)
IDTIDT Corporation: 68.83 (+0.15%)
IndexNasdaq: 26,506.99 (-0.29%)
MoversRingCentral -3.9%, Zoom +3.3%, Twilio -3.1% — figures reflect Friday's close; US markets closed for the weekend.

Other issues