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Market Brief

2026-09-06
Top story

Google launched conversational AI voice features across Gmail, Docs and Keep, branded Docs Live, Gmail Live and Keep Live, letting users query their inbox and documents and complete tasks via natural-language voice commands.

Competitor moves

30 Notable IT Executive Moves: August 2026

New CEOs were named at Sourcepass, Jitterbit, Domino Data Lab, Aerospike and Avaya among the month's biggest channel executive changes.

CRN · Read the original

Competitor products

The copper sunset is coming for your storage facility: here's what to do

Ooma outlines a five-step migration plan as copper phone line retirement puts gates, intercoms and emergency systems at storage facilities at risk.

Ooma Blog · Read the original

AI & Automation

HPE Says AI-Powered Networks Can Stop CX Failures Before They Start

HPE argues intelligent networks that detect infrastructure problems before they cause outages or delays will drive some of the biggest AI-driven CX gains.

CX Today · Read the original

AI in Customer Service, Silent Sufferers, and Keeping the Human in the Loop: Inside Scoop with Bill Price

Amazon's first Global VP of Customer Service says AI won't end live service and that reliable AI still depends on an experienced human checking its work.

CustomerThink · Read the original

UCaaS

Google launches AI voice features in Gmail, Docs and Keep

The Docs Live, Gmail Live and Keep Live features, first previewed at Google I/O in May 2026, let users query inboxes and documents and perform tasks via natural-language dictation.

TechCrunch · Read the original

CCaaS

Salesforce offers more Agentforce credits to drive adoption

Revamped pricing tiers for the products formerly known as Sales Cloud and Service Cloud bundle more AI usage credits; analysts warn this could make costs harder to assess.

CIO · Read the original

M&A & Funding

SoundHound Closes LivePerson Deal, Names New CFO

SoundHound AI completed its acquisition of LivePerson and appointed John Collins as CFO, expanding its customer base to 25 of the Fortune 100 and its IP portfolio beyond 750 patents.

CMSWire · Read the original

Channel & MSP

OSI Digital Named Solution Partner of the Year by Boomi for End-to-End EDI Solutions

The award, announced at Boomi's Partner Summit in Chicago, recognizes OSI Digital's fully managed EDI-as-a-Service offerings.

MarTech Series · Read the original

Telecom & Regulatory

Brazilian Congress concludes final pre-election session with advances for the telecom sector

A provisional measure changing Fust funding sources and the Redata proposal both completed legislative processing and now head to presidential sanction.

TELETIME News · Read the original

GAO issues broadband program to-dos for FCC, NTIA

The Government Accountability Office recommended improvements to broadband mapping accuracy and BEAD program sustainability.

Light Reading · Read the original

Chile advances bill regulating deepfakes, requiring platforms to remove content within 72 hours

Chile's Chamber of Deputies approved legislation, proposed by deputy Gael Yeomans, penalizing the creation and dissemination of deepfakes.

Mobile Time · Read the original

Comp watch

UCaaSRingCentral: 73.39 ▼ -3.89%; 8x8: 1.89 ▼ -1.56%; Zoom: 101.33 ▲ +3.25%
CCaaSFive9: 33.27 ▼ -2.43%; NICE: 105.50 ▼ -2.59%
PlatformTwilio: 232.98 ▼ -3.12%; Cisco: 109.20 ▲ +0.54%; Microsoft: 499.70 ▼ -2.04%
IDTIDT Corporation: 68.83 ▲ +0.15%
IndexNasdaq: 26,506.99 ▼ -0.29%
MoversRingCentral -3.9%, Zoom +3.3%, Twilio -3.1%. Note: US markets are closed for the weekend — figures reflect Friday's close, not live pre-market.

Other issues