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Market Brief

2026-09-07
Top story

Quiq launched Voice Assist, extending its agentic AI Assistants into live voice calls to give human contact-center agents real-time, adaptive guidance and the ability to take actions on their behalf during a call.

Competitor moves

30 Notable IT Executive Moves: August 2026 — Sourcepass, Jitterbit, Domino Data Lab, Aerospike, Avaya, Anthropic, 66degrees and Trilliad are among the companies that made significant executive moves last month.

Competitor products

The copper sunset is coming for your storage facility: here’s what to do — Copper phone line retirement puts gates, intercoms and emergency systems at risk. Follow five steps to protect your storage facility. The post The copper sunset is coming for your storage facility: here’s what to do appeared first on Ooma.

Ooma Blog · Read the original

AI & Automation

Quiq launches Voice Assist: agentic AI that acts during live calls

Extends Quiq's agentic AI Assistants to voice, giving human agents real-time in-call guidance and the ability to act on the agent's behalf.

CustomerThink · Read the original

Smarsh Scales Salesforce's Agentforce After Delivering Strong Customer Support Results

AI agent Archie hits a 72% self-service deflection rate; workflow agent Emmy saves support reps more than 7 hours per case.

Financial Post · Read the original

UCaaS

Vodia Announces Expansion of Its Integration with the Apple Ecosystem

New Vodia iOS app lets iPhone users access a focused Vodia Phone experience within Apple CarPlay.

Total Telecom · Read the original

CCaaS

Verint Warns AI Value Needs Better Data

Verint's State of Contact Center AI 2026 report finds 87% of contact center leaders plan to increase spending on automated agent assistance, while fragmented data threatens ROI; 62% now view the contact center as a value center.

CX Today · Read the original

M&A & Funding

Britain's Gamma to get higher bid from Dutch private equity firm, Sunday Times says

Waterland is reportedly preparing an offer exceeding Epiris's £1.08bn ($1.38bn) agreed takeover bid for the UK UCaaS provider.

Reuters · Read the original

Channel & MSP

OSI Digital Named Solution Partner of the Year by Boomi for End-to-End EDI Solutions — OSI Digital announced it has been named Solution Partner of the Year by Boomi, the data activation company for AI, for its end-to-end Electronic Data Interchange (EDI) solutions.

MarTech Series · Read the original

Telecom & Regulatory

Starlink tests satellite connectivity in Brazil for calls and SMS in no-signal zones

Anatel authorized Starlink to run direct-to-cell tests with a mobile operator partner in areas lacking coverage.

infobae · Read the original

Anatel toughens anti-spam rules, elevating traffic compliance to a mandatory requirement for mass callers

Regulation shifts from a subjective right not to be disturbed to an objective duty of proper network/numbering use, conditioning access to recipients on compliance for high-volume originators.

TeleTime · Read the original

Comp watch

UCaaSRingCentral $73.39 (-3.89%); 8x8 $1.89 (-1.56%); Zoom $101.33 (+3.25%)
CCaaSFive9 $33.27 (-2.43%); NICE $105.50 (-2.59%)
PlatformTwilio $232.98 (-3.12%); Cisco $109.20 (+0.54%); Microsoft $499.70 (-2.04%)
IDTIDT Corporation $68.83 (+0.15%)
IndexNasdaq 26,506.99 (-0.29%)
MoversRingCentral down 3.9%, Zoom up 3.3%, Twilio down 3.1% in pre-market trading

Other issues