Quiq launched Voice Assist, extending its agentic AI Assistants into live voice calls to give human contact-center agents real-time, adaptive guidance and the ability to take actions on their behalf during a call.
Competitor moves
Competitor products
The copper sunset is coming for your storage facility: here’s what to do — Copper phone line retirement puts gates, intercoms and emergency systems at risk. Follow five steps to protect your storage facility. The post The copper sunset is coming for your storage facility: here’s what to do appeared first on Ooma.
AI & Automation
Quiq launches Voice Assist: agentic AI that acts during live calls
Extends Quiq's agentic AI Assistants to voice, giving human agents real-time in-call guidance and the ability to act on the agent's behalf.
Smarsh Scales Salesforce's Agentforce After Delivering Strong Customer Support Results
AI agent Archie hits a 72% self-service deflection rate; workflow agent Emmy saves support reps more than 7 hours per case.
UCaaS
Vodia Announces Expansion of Its Integration with the Apple Ecosystem
New Vodia iOS app lets iPhone users access a focused Vodia Phone experience within Apple CarPlay.
CCaaS
Verint Warns AI Value Needs Better Data
Verint's State of Contact Center AI 2026 report finds 87% of contact center leaders plan to increase spending on automated agent assistance, while fragmented data threatens ROI; 62% now view the contact center as a value center.
M&A & Funding
Britain's Gamma to get higher bid from Dutch private equity firm, Sunday Times says
Waterland is reportedly preparing an offer exceeding Epiris's £1.08bn ($1.38bn) agreed takeover bid for the UK UCaaS provider.
Channel & MSP
OSI Digital Named Solution Partner of the Year by Boomi for End-to-End EDI Solutions — OSI Digital announced it has been named Solution Partner of the Year by Boomi, the data activation company for AI, for its end-to-end Electronic Data Interchange (EDI) solutions.
Telecom & Regulatory
Starlink tests satellite connectivity in Brazil for calls and SMS in no-signal zones
Anatel authorized Starlink to run direct-to-cell tests with a mobile operator partner in areas lacking coverage.
Anatel toughens anti-spam rules, elevating traffic compliance to a mandatory requirement for mass callers
Regulation shifts from a subjective right not to be disturbed to an objective duty of proper network/numbering use, conditioning access to recipients on compliance for high-volume originators.
Comp watch
| UCaaS | RingCentral $73.39 (-3.89%); 8x8 $1.89 (-1.56%); Zoom $101.33 (+3.25%) |
| CCaaS | Five9 $33.27 (-2.43%); NICE $105.50 (-2.59%) |
| Platform | Twilio $232.98 (-3.12%); Cisco $109.20 (+0.54%); Microsoft $499.70 (-2.04%) |
| IDT | IDT Corporation $68.83 (+0.15%) |
| Index | Nasdaq 26,506.99 (-0.29%) |
| Movers | RingCentral down 3.9%, Zoom up 3.3%, Twilio down 3.1% in pre-market trading |
Other issues
- 2026-10-16 net2phone Market Brief — October 16, 2026
- 2026-10-15 net2phone Market Brief — October 15, 2026
- 2026-10-14 net2phone Market Brief — October 14, 2026
- 2026-10-13 net2phone Market Brief — October 13, 2026
- 2026-10-12 net2phone Market Brief — October 12, 2026
- 2026-10-11 net2phone Market Brief — October 11, 2026
- 2026-10-10 net2phone Market Brief — October 10, 2026
- 2026-10-09 net2phone Market Brief — October 9, 2026
- 2026-10-08 net2phone Market Brief — October 8, 2026
- 2026-10-07 net2phone Market Brief — October 7, 2026
- 2026-10-06 net2phone Market Brief — October 6, 2026
- 2026-10-05 net2phone Market Brief — October 5, 2026
