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Market Brief

2026-09-08
Top story

An 8x8-commissioned global survey found that 52% of technology leaders hold CIOs accountable when an AI agent makes an error, even though many CIOs lack the governance authority to prevent such failures across legal, compliance and customer service functions.

Competitor moves

Nextiva publishes "Best RingCentral Alternatives Worth Trying in 2026" roundup

Blog post lists 10 business VoIP providers and reasons customers switch away from RingCentral.

Nextiva Blog · Read the original

CIOs Carry the Blame for AI Failure, Often Without the Authority to Prevent It, 8×8 Survey Finds

MarTech Series · Read the original

Competitor products

Nextiva launches AI Employee for Lead Capture, a 24/7 agent that qualifies high-intent leads

Feature qualifies, books and writes CRM-ready records for inbound leads without human intervention.

Nextiva Blog · Read the original

Multichannel contact center: How it works and how it compares to omnichannel

RingCentral Blog · Read the original

AI & Automation

Sprinklr AI architect warns keyword-based AI search tracking misses what customers actually ask

Interview describes how AI-generated answers in ChatGPT, Gemini and Perplexity are reshaping customer discovery and brand comparison ahead of sales contact.

CX Today · Read the original

CCaaS

Alchemer Launches Iris, an AI-Native Customer Experience Platform Built for Action

CustomerThink · Read the original

Telecom & Regulatory

Peru's postpaid mobile portability hits 2026 record in August, per OSIPTEL

451,029 postpaid lines switched carriers without losing their number, the highest monthly total since the portability mechanism relaunched in 2014.

infobae · Read the original

Comp watch

UCaaSRingCentral $73.39 (-3.89%); 8x8 $1.89 (-1.56%); Zoom $101.33 (+3.25%)
CCaaSFive9 $33.27 (-2.43%); NICE $105.50 (-2.59%)
PlatformTwilio $232.98 (-3.12%); Cisco $109.20 (+0.54%); Microsoft $499.70 (-2.04%)
IDTIDT $68.83 (+0.15%)
IndexNasdaq 26,506.99 (-0.29%)
MoversRingCentral -3.9% and Twilio -3.1% led decliners; Zoom bucked the trend, +3.3%.

Other issues