Market Brief
Observe.AI launched Performance Agents for CX, a set of agentic AI tools built on its Agentic platform that automate supervisor coaching prep and tie coaching directly to measurable frontline performance outcomes in contact centers.
The Brazilian financial institution moved to Genesys' cloud CX platform after a series of acquisitions increased operational complexity, per Genesys Brazil.
The agents analyze customer conversations, identify coaching opportunities and connect them to measurable frontline outcomes, built on Observe.AI's Agentic platform.
Comments from UJET Chief Customer Officer Kristin King and Senior CSM Tena Curic are based on recent customer site visits.
The partnership gives CSPs tools to detect, disrupt and investigate scam call operations, citing Global Anti-Scam Alliance loss data.
WALTHAM, Mass. -- Netcracker Technology announced today that its long-term customer C Spire, an advanced technology company delivering customer-inspired solutions across fiber, wireless and managed…
Knowledge bases are never finished. Help centers fall out of sync with new product features, updated policies and price changes.
About 3,000 government employees will trial the open-source suite for sovereignty reasons, with the Swiss Armed Forces moving even faster on adoption.
Omnichannel customer communication has become one of the defining priorities for organizations looking to improve customer experience, increase operational efficiency and unlock new revenue opportunities.
Piece argues no scenario will see contact centers run entirely by AI agents or entirely by humans.
Cloud migration, AI regulation, and data quality are changing what buyers must get right Contact center modernization has become one of the most consequential technology decisions in enterprise CX,…
Co-led by Fin Capital and SMBC Fin Atlas Beyond Fund, with participation from Hannah Grey VC and National Bank of Canada, and continued backing from Y Combinator, Penny Jar Capital, Cardumen Capital, and Treasury Blee, an AI-first marketing compliance platform, announced a $20…
ServiceNow's acquisition of Israel-based Sweep gives the workflow software giant new agentic AI capabilities as it sharpens its CRM push against Salesforce and helps customers accelerate enterprise…
Flare today announced Ignite by Flare, a global partner program purpose-built to help MSSPs and resellers build, scale and differentiate their services with Flare’s threat intelligence solution.
An order signed by Anatel president Carlos Baigorri nullified certain carrier-level mass-call mitigation requirements that TIM had challenged.
| UCaaS | No fresh comp data provided for this edition. |
| CCaaS | No fresh comp data provided for this edition. |
| Platform | No fresh comp data provided for this edition. |
| IDT | No fresh comp data provided for this edition. |
| Index | No fresh comp data provided for this edition. |