Market Brief
TTEC has deployed the first live enterprise customer on Salesforce's Agentforce platform for contact center automation, marking the CX outsourcer's initial production deployment of the technology as it works to prove the model can scale across larger client estates.
The deployment gives TTEC production evidence to test whether it can repeat the work across larger client estates and preserve accountability between its Digital and Engage units, per CX Today.
The integrations make RingCentral voice, SMS and chat conversation data actionable inside ChatGPT and Claude with governance and secure-access controls.
The unified governance tool lets customers manage AI agents from multiple vendors while giving Salesforce more oversight of agent data access, per TechTarget.
Anthropic, Concentrix, Zscaler, Proofpoint and OpenAI executives detail how customer-facing AI agents create fresh enterprise access and audit risks.
The agents join Field Agent, Zuper's voice-first AI agent for job-site crews, and CSR Agent, its AI receptionist for overflow and after-hours calls.
O Nimbuzz foi lançado em 2006, na Holanda, por Evert Jaap Lugt e Martin Smink, ambos com experiência no setor de telefonia móvel.
WEM teams are being asked to rethink forecasting, staffing and skills planning around a blended human-AI workforce as automation absorbs more routine and complex customer interactions.
Grupo Coppel alone runs more than two million annual customer surveys and roughly 300 segmented digital campaigns to shape its CX strategy, per Expansión's Summit 2026 coverage.
Waterland said it is no longer acting in concert with Giacom to make an offer for the UK-listed cloud communications company (LSE: GAMA).
The partnership combines CDG's OSS/BSS Elements platform with KealyWalker's telecom tax and regulatory compliance expertise for communications service providers.
The expanded, nearly 20-year partnership adds SAP Sales Cloud v2 to Trifork's SAP Customer Experience reseller capabilities.
ABT wants the rulemaking handled via public consultation, criticizing carriers' discretionary spam-mitigation tools and seeking minimum standardization for call-filtering solutions.
| UCaaS | RingCentral: $68.92 (-0.17%); 8x8: $1.84 (+1.10%); Zoom: $95.57 (+0.12%) — Fri close |
| CCaaS | Five9: $30.66 (+1.36%); NICE: $98.18 (+0.14%) — Fri close |
| Platform | Twilio: $227.35 (-1.64%); Cisco: $112.13 (+4.37%); Microsoft: $495.63 (+0.65%) — Fri close |
| IDT | IDT Corporation: $70.51 (+1.57%) — Fri close |
| Index | Nasdaq: 26,333.04 (+0.96%) — Fri close |
| Movers | Cisco led comps, up 4.4%. Note: US markets are closed for the weekend — figures reflect Friday's close, not live pre-market. |