Market Brief
Zoom Communications introduced an AI-powered "Revenue OS" on September 15, unifying buyer intelligence, customer conversations and revenue execution as the meetings vendor pushes further into the CRM market against Salesforce and HubSpot.
Partnership delivers multi-channel authentication and omnichannel engagement to IKEA, inDrive, Fore Coffee, and leading Southeast Asian enterprises 8×8, Inc.
Move comes amid declining enterprise adoption of Zoom's core platform and pits the new offering against Salesforce and HubSpot.
Gives physical-store associates the same customer context that powers Talkdesk's digital and contact-center experiences.
Native AI voice agent answers inbound calls, uses business-specific knowledge and transfers callers to humans when needed.
Alianza argues operators risk becoming utility connectivity providers if they don't act on voice AI now.
Report finds governance and traceability are emerging as must-haves as telcos move from pre-programmed workflows to real-time monitoring and accountability.
Expands availability to Europe, Australia and New Zealand, with Bandwidth as the first certified carrier via a new Maestro BYOC integration.
NiCE and AOK PLUS are running AI-powered member service on a unified CX AI platform in a sovereign cloud environment; Dialpad partnered with the Denver Broncos on fan engagement.
New practice embeds AI, human oversight and workflow redesign inside client CX operations to move teams from reactive support to continuous improvement.
GTIA plans to keep ASCII's events, peer connections, vendor relationships and tools while adding its own resources and membership.
You can find original article here Nrn. Subscribe to our free daily Nrn newsletters. The Paris-born flatbread sandwich chain Così wants to grow its catering business. And it hopes other restaurant operators will help.
Em contribuição à tomada de subsídios promovida pela Anatel, TIM diz que intervenções regulatórios "excessivas e desproporcionais" podem atrapalhar o desenvolvimento do mercado de IoT/M2M no Brasil; tele ainda descarta qualquer impacto anticompetitivo em contratos de…
| UCaaS | RingCentral: 72.43 ▲ +0.15%; 8x8: 1.83 ▼ -1.08%; Zoom: 93.07 ▼ -2.40% |
| CCaaS | Five9: 33.02 ▲ +4.00%; NICE: 103.98 ▼ -2.54% |
| Platform | Twilio: 242.16 ▲ +4.43%; Cisco: 110.07 ▲ +0.01%; Microsoft: 497.12 ▼ -1.64% |
| IDT | IDT Corporation: 71.02 ▲ +0.00% |
| Index | Nasdaq: 25,981.57 ▼ -0.78% |
| Movers | Five9 +4.0%, Twilio +4.4% were the standout movers among comps; Zoom slipped -2.4% following its Revenue OS launch. |