Market Brief
Niobrara Capital, a US-based private equity firm focused on middle-market B2B technology and technology-enabled services, has acquired MSP Corp, a scaled Canadian managed IT services provider serving small and midsize business clients; financial terms were not disclosed.
Plivo's 2026 Vibe Agent and Agent Studio push the CPaaS vendor toward journey orchestration, though public evidence so far proves infrastructure scale more than finished outcomes.
Every customer has lived this moment: you explain your problem, get transferred, and explain it again. Then again. The conversation happened, but the context didn’t follow. This gap, between what AI hears and what systems remember, is where customer trust quietly disappears.
Google's new audio models, launched September 15, let developers build real-time voice agents without the traditional prompt-response structure.
The expanded Communications Intelligence Platform adds a Model Context Protocol server and a conversational AI layer called AskSmarsh AI for governed comms-data workflows.
RCS took roughly 15 years to move from GSMA standard to cross-carrier reality, with the article noting carrier pricing for the channel remains unproven.
Agent One combines Agent One Teams and Agent One Audiences into a two-sided intelligence system where each interaction informs the next decision.
The integration gives human and AI support agents real-time fraud-risk signals inside Zendesk's customer service workflow to curb refund and returns abuse.
A Quantum Metric survey of 1,500 consumers found 56% have left brands that ignored their feedback, and fewer than 1 in 5 see surveys as effective.
Oracle is cutting Customer Success teams following layoffs to redirect spending toward cloud and AI infrastructure after reporting record Q4 revenue.
The funding targets a voice-AI simulation platform amid heavy investor interest in customer-support and sales-call automation use cases.
Iris exited stealth with $43 million from Balesia Group, with Bolivia-based operator VIVA as its first licensed customer.
MSP Corp remotely manages IT infrastructure, cybersecurity and cloud environments for small and midsize business clients; deal terms were not disclosed.
Cisco is combining AI-focused acquisitions, workforce restructuring and its Cisco 360 partner program to reposition for the AI era.
Anatel issued six precautionary decisions against Algar, Itelco, Surf and TIM (two each), ordering measures to trace the origin of spoofed calls.
Peru's Indecopi fined Integra Tec $1.5 million for closing its acquisition of Telefónica del Perú without prior notification to antitrust regulators.
The FCC granted deadline extensions to four more telcos for removing Huawei and ZTE equipment as it repaid the $3.08 billion Treasury loan that funded the program.
| UCaaS | RingCentral: $73.54 (+1.53%); 8x8: $1.80 (-1.64%); Zoom: $91.94 (-1.21%) |
| CCaaS | Five9: $34.08 (+3.21%); NICE: $105.43 (+1.39%) |
| Platform | Twilio: $238.88 (-1.35%); Cisco: $107.74 (-2.12%); Microsoft: $490.30 (-1.37%) |
| IDT | IDT Corporation: $69.55 (-2.07%) |
| Index | Nasdaq: 25,978.43 (-0.01%) |
| Movers | Five9 the standout gainer, up 3.2%, while Cisco and IDT led decliners among the comps. |