net2phone.

Market Brief

2026-09-18
Top story

Bandwidth and Salesforce Expand Collaboration to Support The Global Rollout of Salesforce’s Native Contact Center

Competitor moves

Inside Cisco's AI Pivot: 5 Moves Reshaping The Networking Giant

CRN details Cisco's 2026 moves including AI-focused acquisitions, workforce restructuring, and a new Cisco 360 partner program.

CRN · Read the original

AI & Automation

Synthio Labs launches DOSE benchmark showing voice AI models mispronounce up to one in three newly approved drug names

Nine commercial text-to-speech systems were tested on 274 medicines; ElevenLabs, Google, Deepgram, Microsoft and OpenAI models dropped sharply on recently approved drug names.

Yahoo! Finance · Read the original

Marchex expands AI Voice Agent deployment with existing advertising and media customer

The customer moved from a paid pilot to commercial deployment of Marchex's conversational AI Voice Agent, highlighting a cross-sell opportunity across its base.

MarTech Series · Read the original

Marvin launches Live Intercept, a voice-to-voice AI-moderated research tool

The product runs AI-moderated interviews directly inside digital products and websites, connecting results to a company's existing customer knowledge base.

MarTech Series · Read the original

UCaaS

Telinta and proleneä partner to serve VoIP service providers with local number portability data

The partnership lets VoIP providers query proleneä's LNP data directly from Telinta's hosted softswitch platform to route calls more accurately via location routing numbers.

ChannelVision · Read the original

CCaaS

CMS Wire 2026 benchmark finds only 23.25% of contact centers have a fully unified omnichannel journey

The survey of 400 contact center leaders also found 67% still rely on manual or limited workflow automation and 53% say their data isn't organized enough for AI.

CMS Wire · Read the original

Solidroad and Unwrap partner to link AI agent training with customer intelligence QA

The partnership pairs Solidroad's training platform for human and AI support agents with Unwrap's AI-powered quality-assurance capabilities.

MarTech Series · Read the original

M&A & Funding

Bandwidth and Salesforce Expand Collaboration to Support The Global Rollout of Salesforce’s Native Contact Center

Extends availability to Europe, Australia and New Zealand initially, powered by Bandwidth’s Communications Cloud and a new Maestro BYOC integration Bandwidth Inc.

MarTech Series · Read the original

Channel & MSP

A1 Technologies secures three-year Microsoft deal with hummgroup

Takes on a range of services that used to be handled by multiple suppliers. endif; ?> Managed service provider (MSP) A1 Technologies has locked in a three-year, group-wide agreement with financial services group hummgroup for a range of Microsoft-related services.

ARN · Read the original

Telecom & Regulatory

Anatel orders call-blocking and traceability measures against TIM, Algar, Surf and Itelco over spoofing

Six precautionary measures target Elo Contact Center (on TIM's network) and Voros Telecomunicações (on Algar/Datora/Foco networks); carriers must register, identify and report call-origin data to the regulator.

TeleTime · Read the original

Indecopi fines Integra Tec $1.5 million over Telefónica del Perú acquisition notification failure

Peru's antitrust authority opened a merger-control case a year after Integra Tec took control of Telefónica del Perú without prior regulatory notice.

TeleSemana · Read the original

Comp watch

UCaaSRingCentral: $74.78 (+1.69%); 8x8: $1.81 (+0.56%); Zoom: $92.16 (+0.24%)
CCaaSFive9: $34.50 (+1.23%); NICE: $105.26 (-0.16%)
PlatformTwilio: $246.24 (+3.08%); Cisco: $110.24 (+2.32%); Microsoft: $497.75 (+1.52%)
IDTIDT Corporation: $69.05 (-0.72%)
IndexNasdaq: 26,418.30 (+1.69%)
MoversTwilio led comps, up 3.1% on the session

Other issues