Market Brief
Niobrara Capital Acquires MSP Corp, a Leading Canadian Managed IT Services Platform
Twilio's José Eduardo Ferreira points to RCS inside its Customer Data Platform as a rich-content channel, though he declined to share adoption numbers.
The 'Auditus' agent, built on Microsoft Copilot Studio, reads and interprets documents and suggests responses aligned to internal policy for the Brazilian retailer.
The pairing brings inbound call authentication and voice threat protection directly into Cisco's cloud calling platform.
Customers buy the $129.99 StarDial hardware and then pay only monthly phone fees and taxes for the voice service layered on Starlink broadband.
As AI absorbs routine tasks, banking-sector agents are left handling a smaller but more complex, higher-stress share of interactions.
The AI agents follow existing support-team knowledge, rules and workflows rather than requiring SOPs to be rebuilt for AI.
The Tecla Zap chatbot, part of HT Group's Senhor IA unit, now automates customer service across the retailer's 35-plus São Paulo stores.
The Brazilian financial market infrastructure firm's agents executed more than 25,000 tasks across service, risk and compliance functions in 90 days.
Some IX news, some FTTH, some VoIP, and some cybersecurity: … [ visit site to read more ]
These three priorities give platform providers more advantage than any single type of channel partner, per the survey.
NEW YORK -- Niobrara Capital ("Niobrara"), a U.S.-based private equity firm focused on middle-market B2B technology and technology-enabled services companies, today announced the acquisition of MSP Corp ("MSP"), a scaled Canadian managed IT services provider that remotely…
Takes on a range of services that used to be handled by multiple suppliers. endif; ?> Managed service provider (MSP) A1 Technologies has locked in a three-year, group-wide agreement with financial services group hummgroup for a range of Microsoft-related services.
The cautionary measures also target Elo Contact Center and Voros Telecomunicações for carrying spoofed call traffic.
The Peruvian regulator has already blocked more than 5.3 million devices since April 2025.
The penalty follows Integra Tec's year-old takeover of Telefónica del Perú, completed without prior notice to competition authorities.
Most copper services are slated to retire by 2029, putting fire alarms, elevator phones and safety call boxes at risk without a POTS-replacement upgrade.
Argentina's competition authority approved Metrotel as buyer of the divested low-cost customer base last week.
| UCaaS | Fri close: RingCentral $71.86 (-3.90%), 8x8 $1.77 (-2.21%), Zoom $88.77 (-3.68%) |
| CCaaS | Fri close: Five9 $32.47 (-5.88%), NICE $104.97 (-0.28%) |
| Platform | Fri close: Twilio $243.84 (-0.97%), Cisco $109.51 (-0.66%), Microsoft $493.78 (-0.80%) |
| IDT | Fri close: IDT Corporation $69.84 (+1.14%) |
| Index | Fri close: Nasdaq 26,522.54 (+0.39%) |
| Movers | US markets are closed for the weekend; figures reflect Friday's close. Notable decliners: Five9 -5.9%, RingCentral -3.9%, Zoom -3.7% |