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Market Brief

2026-09-20
Top story

Figure Technology Solutions partners with conversational AI platform Sierra to re-engage stalled home equity loan applicants

Competitor moves

Twilio: omnicanalidade é alternativa à cobrança do WhatsApp

Para o vice-presidente da Twilio na América Latina, José Eduardo Ferreira, diante da possível cobrança por mensagens de serviços no WhatsApp, a omnicanalidade é uma importante alternativa.

Mobile Time · Read the original

AI & Automation

Figure Technology Solutions partners with conversational AI platform Sierra to re-engage stalled home equity loan applicants

Only 49% of home equity applications closed in 2024 per the Mortgage Bankers Association, even as HELOC volume grew.

Yahoo! Finance · Read the original

UCaaS

Friday Bytes: DE-CIX, Empire, Telinta, Enea

Some IX news, some FTTH, some VoIP, and some cybersecurity: … [ visit site to read more ]

Telecom Ramblings · Read the original

CCaaS

Benchmark Your Contact Center Maturity in 2026

67% still rely on manual or limited workflow automation. See how your contact center compares across seven maturity pillars Contact centers have made real progress, but the 2026 benchmark shows a much more mixed picture beneath the surface. Only 23.

CMS Wire · Read the original

Channel & MSP

Salesforce details partner opportunity in AIforce, Headless Toolkit and AgentExchange for solution providers

SVP Tyler Carlson says the new surface areas open new revenue paths for services partners building on Salesforce-owned and third-party AI tools.

Telecom & Regulatory

AT&T's copper POTS line shutdown is underway, with no new installs across nearly 20 states since October 2025

Most copper services are slated to retire by 2029, putting fire alarms, elevator phones and other POTS-dependent devices at risk unless migrated.

Ooma Blog · Read the original

Comp watch

UCaaSRingCentral $71.86 (-3.90%), 8x8 $1.77 (-2.21%), Zoom $88.77 (-3.68%) — Fri close
CCaaSFive9 $32.47 (-5.88%), NICE $104.97 (-0.28%) — Fri close
PlatformTwilio $243.84 (-0.97%), Cisco $109.51 (-0.66%), Microsoft $493.78 (-0.80%) — Fri close
IDTIDT $69.84 (+1.14%) — Fri close
IndexNasdaq 26,522.54 (+0.39%) — Fri close
MoversNotable decliners: RingCentral -3.9%, Zoom -3.7%, Five9 -5.9%. US markets are closed for the weekend; figures reflect Friday's close, not live pre-market.

Other issues