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Market Brief

2026-09-21
Top story

Telinta and proleneä partner to bring local number portability lookups to VoIP service providers

Competitor moves

This CEO handwrites notes each year to his 80+ person leadership team

At least once a year, Twilio CEO Khozema Shipchandler's right hand cramps up from a few hours of writing. He's not signing copies of a book.

Business Insider · Read the original

AI & Automation

Sprinklr Service shifts contact center focus from AI explainability to AI assurance

Sprinklr's 2026 releases include Autonomous Evaluation, a tool for testing AI agents before and after deployment.

CX Today · Read the original

Marchex expands existing customer relationship with commercial deployment of AI voice agent

An advertising and media customer moved from a paid pilot to full commercial deployment of Marchex's conversational AI Voice Agent.

MarTech Series · Read the original

Google launches Gemini 3.8 Live audio models for real-time voice agents

The models, launched September 15, let developers build voice agents that support real-time, non-turn-based conversation rather than the traditional prompt-response structure.

AI Business · Read the original

UCaaS

Telinta and proleneä partner to bring local number portability lookups to VoIP service providers

VoIP providers can now query proleneä's LNP data directly from Telinta's hosted softswitch to route calls by location routing number.

ChannelVision · Read the original

CCaaS

Automation is leaving contact center agents with tougher, more complex calls, report finds

As AI absorbs routine tasks, banking-sector agents are left handling a smaller but higher-stress share of interactions.

CMS Wire · Read the original

Channel & MSP

Commvault expands FedRAMP High authorized cyber resilience services to MSPs

Qualified MSP partners can now build on Commvault Cloud for Government to serve U.S. federal agencies and Defense Industrial Base organizations.

ChannelVision · Read the original

Ramp teams with Ingram Micro and lists on Microsoft Marketplace

The North America agreement lets channel partners resell Ramp's spend, procurement and expense-management platform through Ingram Micro and Microsoft Marketplace.

Yahoo! Finance · Read the original

Telecom & Regulatory

Anatel orders call-blocking and tracing measures against spoofing tied to TIM-network resellers

Measures target calls from Elo Contact Center and Voros Telecomunicações; TIM, Algar, Itelco and Surf must register, identify and trace spoofed call origins and report to the regulator.

TeleTime · Read the original

Comp watch

UCaaSRingCentral $71.86 (-3.90%), 8x8 $1.77 (-2.21%), Zoom $88.77 (-3.68%) — Fri close
CCaaSFive9 $32.47 (-5.88%), NICE $104.97 (-0.28%) — Fri close
PlatformTwilio $243.84 (-0.97%), Cisco $109.51 (-0.66%), Microsoft $493.78 (-0.80%) — Fri close
IDTIDT $69.84 (+1.14%) — Fri close
IndexNasdaq 26,522.54 (+0.39%) — Fri close
MoversNotable decliners Friday: RingCentral -3.9%, Zoom -3.7%, Five9 -5.9%. US markets are closed for the weekend; figures reflect Friday's close, not live pre-market.

Other issues