Market Brief
RingCentral's chief financial officer, speaking at a Piper Sandler investor event, said AI is capturing a growing share of corporate IT budgets and is now driving upsell, revenue growth, and stronger customer retention across the company's base.
CFO Vaibhav Agarwal, speaking at a Piper Sandler event, said AI now takes a growing share of both existing and incremental technology budgets as customers move from experimentation to measurable returns.
Syniverse, the Carlyle-backed mobile services and roaming infrastructure provider, is working with Jefferies to adjust terms and extend maturities on its first-lien term loan.
A side-by-side look at how the two platforms compare on features, reliability, security, scale, and cost. You’ve narrowed your contact center search to two platforms, and now the real work starts. Five9 and RingCentral both demo well, and both check the boxes on the feature list.
No Jitter argues that as AI gives all contact center platforms similar agent-performance features, the competitive gap will shift to outcomes customers can feel rather than raw efficiency gains.
The report notes Salesforce's AIforce push came days after a Dreamforce outage lasting more than seven hours during the conference's second day.
At Dreamforce 2026, Salesforce framed agentic CX around fast deployment and deep customization of AI agents across whatever interface enterprises already use.
Telstra's use cases include customer help with service restoration and monitoring user access, system configurations and permissions.
Teams, Webex, Crexendo and Zoom can move an enterprise number onto a handset's SIM, letting calls run through the phone's native dialer instead of an app.
Aunque la inteligencia artificial es un tema recurrente en las agendas corporativas, la mayoría de las organizaciones continúan atrapadas en pruebas de concepto o iniciativas aisladas.
Dig.IA argues value-added service providers are telecom users, not telecom carriers, and should fall outside Anatel's planned digital-sector mediation center (Cemesc).
| UCaaS | RingCentral $77.30 (+7.57%), 8x8 $1.87 (+5.65%), Zoom $90.90 (+2.40%) |
| CCaaS | Five9 $37.01 (+13.98%), NICE $114.54 (+9.12%) |
| Platform | Twilio $266.06 (+9.11%), Cisco $111.46 (+1.78%), Microsoft $501.61 (+1.59%) |
| IDT | IDT $68.84 (-1.43%) |
| Index | Nasdaq 27,122.09 (+2.26%) |
| Movers | Broad rally among comps: Five9 +14.0% and NICE +9.1% led gains, with Twilio +9.1% and RingCentral +7.6% also sharply higher; IDT was a rare decliner, down -1.43%. |